At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a seamless stay.
- Company: The Fish Hotel, part of Farncombe Estate, known for relaxed luxury.
- Benefits: £13.45 per hour, tips, meals on duty, 30 days holiday, and discounts.
- Other info: Career progression opportunities and a commitment to wellbeing and diversity.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Passion for hospitality, excellent communication skills, and a positive attitude.
The predicted salary is between 27800 - 28400 £ per year.
Love making people feel instantly at home? We’re looking for a warm, professional and intuitive Guest Services Assistant to join our friendly Front of House team at The Fish Hotel—one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway. The Fish is all about relaxed, feel-good luxury... where guests come to switch off, reconnect with nature and enjoy great food, fresh air and thoughtful hospitality.
Reporting to the Reception Manager, you will play an important role in ensuring every guest receives a warm welcome and a seamless stay. You’ll be one of the first faces guests meet, setting the tone for their stay with genuine warmth, confidence and care. From arrival to departure, you’ll help ensure every experience feels effortless, personal and memorable. This is a varied and hands-on role, supporting both the front of house and housekeeping teams. You will assist with guest arrivals and departures, handle requests, transport luggage, and help deliver the personal and anticipatory service that our guests expect. From greeting guests and sharing local recommendations to delivering room items or assisting around the estate, you will help create experiences that are personal, memorable and effortless.
We’re searching for someone who is passionate about hospitality and takes pride in delivering outstanding guest service. You will ideally:
- Be friendly, professional and naturally welcoming
- Enjoy working in a team and supporting colleagues across departments
- Be proactive and able to anticipate guest needs
- Have excellent communication and interpersonal skills
- Take pride in maintaining high standards of cleanliness and presentation
- Have good local knowledge or an interest in learning about the area
- Be able to stay calm and solution-focused when handling guest queries or concerns
Previous hospitality experience is helpful but not essential – a positive attitude and willingness to learn are most important.
The details: £13.45 per hour (rising to £13.65 after one year) Plus tips. Meals on duty and uniform provided. 40 hours per week across 5 days (including weekends).
Why you’ll love working here: 30 days holiday (rising to 35 after 5 years), Birthday lunch on us, Mental health first aiders & wellbeing support, High Street discounts & cashback card, Estate-wide discounts on dining, stays, spa products & more, £1,000 recognition award to spend however you wish, £1,000 Refer a Friend bonus, Premium pay for Christmas & New Year shifts, Optional low-cost healthcare cash plan, Free, in-person financial planning advice, Fully funded apprenticeships, Career progression across our award-winning hotels — The Fish, Dormy House & Foxhill Manor.
At Farncombe, we believe in doing business for good. As a B-Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to a workplace built on respect, fairness, equality, diversity and opportunity — with wellbeing and development at the heart of what we do.
Due to our rural location, you’ll need your own transport (WR12 7LJ). If you’re ready to join a welcoming, down-to-earth team and help create unforgettable guest experiences, we’d love to hear from you.
Guest Services Assistant - Hotel Porter in Broadway employer: The Rowan Organisation
At The Fish Hotel, part of the award-winning Farncombe Estate, we pride ourselves on creating a warm and welcoming environment where our team members can thrive. With generous benefits such as 30 days holiday, career progression opportunities across our hotels, and a commitment to employee wellbeing, we foster a culture of support and development. Join us in delivering exceptional hospitality in a stunning rural setting, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Hotel Porter in Broadway
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, amenities, and services we offer. This way, when you chat with guests, you can share personal recommendations that make their stay even more special.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so think about how you can greet guests with genuine warmth and confidence. A friendly smile and a positive attitude can set the tone for their entire experience.
✨Tip Number 3
Be proactive! Anticipate guest needs before they even ask. Whether it’s offering to carry their luggage or suggesting a local attraction, showing that you care goes a long way in creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our amazing perks and career progression opportunities right there!
We think you need these skills to ace Guest Services Assistant - Hotel Porter in Broadway
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Guest Services Assistant. Highlight any relevant experience or skills that align with our values of warmth, professionalism, and outstanding guest service.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at The Rowan Organisation
✨Know the Company
Before your interview, take some time to research The Fish Hotel and its values. Understand their commitment to hospitality and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for.
✨Showcase Your Warmth
As a Guest Services Assistant, your warmth and friendliness are key. During the interview, demonstrate your natural welcoming attitude. Share examples from past experiences where you’ve gone above and beyond to make someone feel at home.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific guest situations. Think of scenarios where you had to be proactive or solve a problem. Practising these responses will show that you can stay calm and solution-focused under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate successes. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
