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For Companies At a Glance
- Tasks: Lead a busy café, ensuring top-notch service and delicious food.
- Company: Join Rotherham Hospice and make a difference in the community.
- Benefits: Competitive salary, permanent contract, and a supportive team environment.
- Other info: Opportunity to grow your career while making a positive impact.
- Why this job: Be a key player in creating a welcoming café experience for all.
- Qualifications: Experience in hospitality, strong leadership, and a passion for customer service.
The predicted salary is between 26924 - 30375 £ per year.
The Café Supervisor at Parkgate Café is responsible for overseeing the day to day running of a busy café, ensuring excellent customer service and high operational standards. This is a hands on role, combining front of house leadership with food preparation and cooking responsibilities. You will lead the café floor, manage staff and volunteers, oversee rotas and administration, and maintain a welcoming and efficient service environment. In addition, you will take ownership of the café’s financial performance, managing costs and supporting profitability. The role requires strong leadership, organisation, and commercial awareness, ensuring full compliance with food safety, health & safety, and operational procedures at all times.
Key Responsibilities
- Café Operations & Leadership
- Lead the daily operation of the café, ensuring smooth and efficient service
- Supervise Front of House staff, Baristas, and volunteers
- Ensure rotas are completed and staffing levels meet business needs
- Maintain a welcoming and customer focused environment
- Oversee till operations, cash handling, and daily reconciliation
- Ensure high standards of cleanliness and presentation
- Food Preparation & Cooking
- Prepare, cook, and present café food to a consistently high standard
- Support delivery of a fresh, high quality café menu
- Ensure food is prepared in line with food safety, hygiene, and allergen regulations
- Maintain a clean, organised, and efficient kitchen environment
- Financial Management (P&L Responsibility)
- Take ownership of the café profit and loss performance
- Monitor sales, labour costs, and cost of goods to ensure profitability
- Manage staffing levels in line with budget and trading patterns
- Control food and beverage costs through effective ordering and waste management
- Analyse performance and identify opportunities to improve revenue and reduce costs
- Support pricing, menu decisions, and promotions to drive sales
- Food Safety, Compliance & Standards
- Ensure compliance with all food safety, hygiene, and Health & Safety regulations
- Maintain HACCP procedures, temperature logs, and cleaning schedules
- Act as an allergen champion, ensuring accurate customer information
- Ensure all staff and volunteers follow correct food handling procedures
- Stock Control & Ordering
- Manage stock levels and place orders in line with business needs
- Monitor stock rotation, storage, and waste reduction
- Carry out stock checks and maintain accurate records
- Liaise with suppliers where required
- People Management & Training
- Support recruitment, induction, and training of staff and volunteers
- Provide leadership and direction during service
- Foster a positive, inclusive, and high performing team culture
- Ensure all team members understand their roles and responsibilities
- Administration & Compliance
- Ensure all administration is completed accurately and on time
- Maintain records including rotas, compliance logs, and training records
- Support audits and ensure documentation is up to date
- Assist in improving processes and operational efficiency
- Customer Experience
- Deliver excellent customer service and respond to feedback professionally
- Create a welcoming environment for all customers
- Support development of the café offer and continuous improvement
Personal Specification
- Essential
- Experience in a café, hospitality, or catering environment
- Experience preparing and cooking café style food
- Knowledge of food safety, hygiene, and allergen regulations
- Experience supervising or leading a team
- Experience with stock control and ordering
- Strong communication and customer service skills
- Ability to work in a fast-paced, hands on role
- Commercially aware with a proactive approach to improving performance
- Strong leadership and organisational skills
- Calm under pressure and able to multitask
- Previous responsibility for P&L or budget management
- Barista experience or coffee training
- Experience working with volunteers
- Level 2 Food Safety & Hygiene Certificate (or willingness to obtain)
- Experience supporting menu development
To Apply
If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.
Café Supervisor employer: The Rotherham Hospice
Contact Detail:
The Rotherham Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Supervisor
✨Tip Number 1
Get to know the café scene in Rotherham! Visit local cafés, chat with staff, and understand what makes them tick. This will give you insights that can help you stand out during interviews.
✨Tip Number 2
Practice your leadership skills! Whether it's managing a small team or volunteering, show us how you can lead effectively. Highlight these experiences when you chat with potential employers.
✨Tip Number 3
Brush up on your food safety knowledge. Being well-versed in hygiene and allergen regulations is crucial. We recommend checking out some online courses to boost your confidence before interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Parkgate Café.
We think you need these skills to ace Café Supervisor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in café or hospitality settings. We want to see how you've led teams, managed operations, and delivered excellent customer service. Use specific examples to demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Café Supervisor role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention key responsibilities like financial management and food safety compliance, showing us that you understand what the role entails and how you can excel in it.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at The Rotherham Hospice
✨Know Your Café Operations
Before the interview, brush up on your knowledge of café operations. Understand the daily tasks involved in running a café, from managing staff to ensuring excellent customer service. Be ready to discuss how you would handle busy periods and maintain high standards.
✨Showcase Your Leadership Skills
As a Café Supervisor, strong leadership is key. Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts, and be ready to share these stories during your interview.
✨Demonstrate Financial Acumen
Since you'll be responsible for the café's financial performance, it's important to show your understanding of P&L management. Familiarise yourself with basic financial concepts and be prepared to discuss how you would manage costs and drive profitability.
✨Emphasise Customer Service Excellence
Customer experience is at the heart of this role. Prepare to talk about your approach to delivering exceptional service. Think of specific instances where you went above and beyond for customers, and how you would create a welcoming environment in the café.