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For Companies At a Glance
- Tasks: Manage customer quotes and orders while delivering top-notch service.
- Company: Join Rotex, a leader in industrial separation equipment with a global presence.
- Benefits: Comprehensive training, career growth opportunities, and a supportive team environment.
- Why this job: Be the voice of our premium brand and make a real difference for customers.
- Qualifications: Customer service experience and a knack for problem-solving are key.
- Other info: Dynamic workplace with ambitious growth plans and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.
Rotex is now looking for a Customer Service Advisor to join our team in Runcorn, Cheshire.
Responsibilities
- Manage quotes and orders: Quickly and efficiently process customer and sales representative requests received via shared email inboxes and phone calls. Customers include end users, agencies, resellers, and others.
- Resolve order issues: Collaborate with internal and external parties to address shipment problems and ensure customer satisfaction.
- Deliver premium customer experience: Respond to inquiries within departmental time standards, ensuring professional and courteous service.
- Serve as the primary point of contact for technical support: Provide mechanical troubleshooting and assistance via email, collaborating with experts to ensure accurate and effective responses to customer inquiries.
- Promote products proactively: Highlight New Product Initiatives (NPI) and product enhancement features to targeted customers to increase sales.
Profile / Qualifications
- Bachelor’s degree (B.S./B.A.) or equivalent experience, with at least 2 years of experience in customer service or technical support.
- Knowledge of Microsoft CRM and GP is a plus but not required.
- Proficient in Microsoft Office at an intermediate level.
- Basic understanding of 2D and 3D CAD is advantageous but not mandatory.
- Quick and accurate learner of technical information. Customer-oriented with strong problem-solving skills.
- Adaptable, proactive, and able to work effectively in a dynamic environment. A team player with a positive attitude.
Join our Premium brand renowned for serving large enterprise clients with high standards and ambitious growth plans for our Service division. We will provide comprehensive training and support to help you grow and succeed in your role.
About Rotex & EEO
Rotex is an Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions in over 100 countries. Our portfolio includes leading industrial brands serving durable plastics, food, and recycling. Hillenbrand is committed to Equal Employment Opportunity and invites applicants from all backgrounds. For accommodations during the application process, please email recruitingaccommodations@hillenbrand.com with the job title and requisition number.
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Customer Service Advisor employer: The Rotex Group
Contact Detail:
The Rotex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rotex on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations or resolve complaints. We want to see that you can keep your cool and deliver top-notch service!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any CRM tools you might know. If you can demonstrate your ability to learn quickly, we’ll be impressed with your adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Rotex team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for Rotex. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can resolve issues efficiently and keep customers happy, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at The Rotex Group
✨Know the Company Inside Out
Before your interview, take some time to research Rotex and its role in the dry separation industry. Understanding their products, values, and recent developments will show your genuine interest and help you connect your skills to their needs.
✨Prepare for Customer Scenarios
Think of specific examples from your past experience where you've successfully resolved customer issues or provided exceptional service. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills and customer-oriented mindset.
✨Familiarise Yourself with Technical Support
Since the role involves providing technical support, brush up on any relevant technical knowledge you have. If you have experience with mechanical troubleshooting or CAD, be prepared to discuss how you can apply that knowledge to assist customers effectively.
✨Showcase Your Team Spirit
Rotex values teamwork, so be sure to highlight your ability to collaborate with others. Share examples of how you've worked with colleagues or other departments to achieve a common goal, emphasising your adaptability and positive attitude.