At a Glance
- Tasks: Provide excellent customer service and manage patient enquiries in a fast-paced environment.
- Company: Join a friendly team at The Ross Practice, known for its supportive culture.
- Benefits: Gain valuable experience in healthcare with opportunities for growth and development.
- Other info: Located in Harlow with easy access to transport links.
- Why this job: Make a difference in patients' lives while working in a dynamic medical setting.
- Qualifications: Customer service skills and ability to work well under pressure are essential.
The predicted salary is between 23970 - 26400 £ per year.
We are looking for a medical receptionist to join our friendly team in providing a high standard of service to our patients. Excellent customer service skills are vital for this role. We expect the successful candidate to be able to work well as a team and be good at working under pressure. You will need to be a team player and be able to work well in a fast-paced environment.
Main duties of the job include:
- Handling telephone calls
- Digital enquiries from patients including working closely with our Triage Doctor
- Care navigation
Desirable experience in general practice but not essential for the right person.
About us: The Ross Practice is located in Harlow with easy access to the M11 and train services. We are made up of 4 Partners, Management team, extended clinical team, nursing team, and a supportive administration team. We work closely with our PCN (Harlow South) CQC 'good' rating. We are a SystmOne Practice which also operates AccuRx and Ardens.
If you would like to discuss more please contact Cheryl Glenister, Deputy Practice Manager on cheryl.glenister@nhs.net. We look forward to welcoming a new member to our team.
Job responsibilities include:
- Handling telephone calls
- Digital enquiries from patients including working closely with our Triage Doctor
- Care navigation
Experience required:
- General Practice Experience
- Use of Clinical Systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Harlow employer: The Ross Practice
The Ross Practice is an excellent employer, offering a supportive and collaborative work environment in Harlow, where you can thrive as a Medical Receptionist. With a focus on high standards of patient care and a friendly team atmosphere, employees benefit from opportunities for professional growth and development, all while enjoying easy access to transport links. Join us to make a meaningful impact in healthcare while being part of a well-respected practice with a 'good' CQC rating.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Harlow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Ross Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Ross Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Ross Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Harlow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Ross Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Ross Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Ross Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Ross Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Ross Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Ross Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
