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- Tasks: Manage room reservations and provide exceptional customer service to guests.
- Company: Join The Roseate Reading, a luxury hotel known for its opulent design and warm hospitality.
- Benefits: Enjoy perks like extra holiday for your child's first school day and preferential room rates.
- Why this job: Be part of a prestigious hotel that values attention to detail and offers growth opportunities.
- Qualifications: Experience in a 4/5 star hotel, excellent communication skills, and multitasking abilities required.
- Other info: Must be eligible to live and work in the UK; familiarity with Opera PMS is preferred.
The predicted salary is between 24000 - 36000 £ per year.
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We are looking for an enthusiastic, talented and dedicated Reservations
Agent to join our luxury hotel brand at The Roseate Reading.
The Hotel is known for its spectacular attention to detail that ensures
a bespoke, luxurious experience for its guests. Whether it is the 86,000
Italian-glass beads in the chandelier that hangs from the top of the building
or the plush upholstery and wallpapers, the meticulous design sense is
ubiquitous in maintaining an uplifted ambience. The Roseate Reading was
originally Shire Hall for the Berkshire County Council. The building, along
with its wide hallways, vaulted ceilings, cornice mouldings and the original
lift shaft, have all been precisely restored to their original glory. To revive
the old world charm of the Shire Hall, its council chamber, Eden along with its
imposing fireplace and elaborate wood carvings on the doors and mantlepiece
have all been restored to their past beauty.
One of the top hotels in Reading,
The Roseate Reading is a culmination of opulence and warmth.
Key Responsibilities:
- Manage
room reservations including handling bookings, enquiries, and adjustments
efficiently, ensuring accurate billing information is recorded. - Provide
exceptional customer service, assisting guests with reservation needs, special
requests, and bespoke arrangements. - Help
and support Front of House team when business requires - Maintain
a detailed understanding of ongoing promotions, room rates, and special
packages, and highlight extra services or special packages to boost sales. - Stay
informed about hotel happenings and the local scene, answer guest
enquiries promptly and professionally - Maximize
sales opportunities with a proactive sales mind-set, quoting rates,
processing, and confirming reservations via email or phone, and applying
no-show or late cancellation fees as needed.
Requirements:
- Experience
in a similar role within 4/5 star Hotel. - Excellent
organizational abilities and proficiency in multitasking within a
fast-paced environment. - Superior
communication skills with a strong command of the English language. - Communicating
and prioritizing tasks effectively in an engaging, refined, and intuitive
way. - Addressing
all guest inquiries engagingly, aiming to convert each inquiry into a
booking through efficient and intuitive guest service. - Familiarity
with Opera PMS is preferred - Additional
holiday day off for your child first day at primary school - Recognition
for every year of service anniversary including complimentary stay and
additional holiday day after 3rd year of service - Employee
Assistance Program - Meals
on duty - Provision
and laundry of uniform - Employee
recognition awards - Performance
review and personal development plan - Internal
transfer and promotion opportunities - Support
in the development of your career - Preferential
room rates within the hotel group for yourself and family & friends
You must be
eligible to live and work in the UK to apply for this position and be in
possession of a current work visa. In line with the requirements set by the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of the eligibility will be required from
candidates as part of the recruitment process.
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Reservations Agent employer: The Roseate Reading
Contact Detail:
The Roseate Reading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the luxury hotel industry, especially the unique offerings of The Roseate Reading. Understanding their brand values and the specific details that set them apart will help you engage more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common reservation scenarios. This will prepare you to handle guest inquiries and special requests with confidence, showcasing your ability to convert inquiries into bookings.
✨Tip Number 3
Network with current or former employees of The Roseate Reading or similar luxury hotels. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on local events and attractions in Reading. Being knowledgeable about the area will not only impress your interviewers but also enable you to assist guests with tailored recommendations.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations or customer service. Emphasise any roles where you've demonstrated excellent organisational skills and a proactive sales mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the luxury hotel industry. Mention specific aspects of The Roseate Reading that appeal to you, such as its attention to detail and commitment to guest experience.
Highlight Relevant Skills: In your application, focus on your communication skills and ability to multitask in a fast-paced environment. Provide examples of how you've successfully handled guest inquiries and converted them into bookings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservations Agent.
How to prepare for a job interview at The Roseate Reading
✨Showcase Your Customer Service Skills
As a Reservations Agent, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle inquiries and resolve issues efficiently.
✨Know the Hotel Inside Out
Familiarise yourself with The Roseate Reading's unique features and offerings. Understanding the hotel's history and its luxurious amenities will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Demonstrate Your Multitasking Abilities
The role requires excellent organisational skills and the ability to multitask. Be ready to discuss how you've managed multiple tasks in a fast-paced environment, perhaps by sharing specific scenarios from your past experiences.
✨Prepare for Sales-Related Questions
Since maximising sales opportunities is part of the job, think about how you can effectively promote special packages or upsell services. Prepare to discuss any relevant experience you have in sales or reservations.
