At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences at a luxury hotel.
- Company: The Roseate Reading, a 5-star boutique hotel known for its opulence and attention to detail.
- Benefits: Meals on duty, uniform provision, employee recognition awards, and career development support.
- Other info: Enjoy a dynamic role with opportunities for internal promotion and preferential room rates.
- Why this job: Join a prestigious hotel and create memorable experiences for guests in a stunning environment.
- Qualifications: Previous experience in a 4*-5* hotel reception and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a talented and motivated individual to work on a full-time basis at The Roseate Reading 5* Luxury Boutique Hotel in Reading. The Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests.
The Reception Supervisor / Duty Manager will be working on a basis of 4 days on and 4 days off. When it comes to customer service, creating a truly welcoming environment and combining this with superb facilities for our guests whether travelling for business or leisure.
The Reception Supervisor / Duty Manager will be responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.
Key responsibilities:- Provide constant customer service at the front desk
- Check-in and check-out of guests by giving an excellent welcoming and departure experience
- Answering telephone and email inquiries
- Providing guests with information on the local area
- Deal with customer comments in an efficient and professional manner
- Covering Duty Management shift
- Maximising sales
- Previous experience as Hotel Receptionist 4*- 5* is essential
- Fluent in English
- Strong communication skills
- Strong organizational skills and ability to work in a multitasking job
- Friendly, enthusiastic approach
- A proactive approach to service
- Good industry awareness and ability to implement new standards
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family
Reception Supervisor/Duty Manager employer: The Roseate Reading
The Roseate Reading is an exceptional employer, offering a unique opportunity to work in a luxurious 5* boutique hotel renowned for its exquisite attention to detail and opulent atmosphere. With a strong focus on employee growth, the hotel provides comprehensive training, internal promotion opportunities, and a supportive work culture that values outstanding customer service. Employees enjoy benefits such as meals on duty, uniform provision, and preferential room rates, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor/Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Roseate Reading or similar hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for customer service shine through. Share stories that highlight your experience and how you create a welcoming environment for guests.
✨Tip Number 3
Research the hotel! Familiarise yourself with The Roseate Reading’s unique features and history. This will not only impress your interviewers but also help you understand how to enhance the guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Reception Supervisor/Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A touch of warmth and friendliness in your writing can go a long way.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Supervisor/Duty Manager position. Highlight your relevant experience in customer service and any previous roles in luxury hotels. We love seeing how your skills align with our values!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at The Roseate Reading. We can’t wait to hear from you!
How to prepare for a job interview at The Roseate Reading
✨Know the Hotel Inside Out
Before your interview, take some time to research The Roseate Reading. Familiarise yourself with its history, unique features, and the luxurious experience it offers. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to maintaining that high standard.
✨Showcase Your Customer Service Skills
As a Reception Supervisor/Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints professionally and efficiently, as this will demonstrate your proactive approach to service.
✨Demonstrate Strong Communication Abilities
Effective communication is crucial in this role. During the interview, practice clear and confident speaking. Be ready to discuss how you would communicate with guests and team members, especially in busy situations. This will showcase your strong organisational skills and multitasking abilities.
✨Emphasise Your Team Spirit
The role involves working closely with others, so it's important to convey your enthusiasm for teamwork. Share instances where you collaborated successfully with colleagues to enhance guest experiences. This will reflect your friendly and enthusiastic approach, which aligns perfectly with the hotel's values.
