At a Glance
- Tasks: Oversee daily operations and ensure exceptional customer service in a luxury hotel.
- Company: Join a prestigious hotel brand known for its opulence and attention to detail.
- Benefits: Enjoy extra holiday for your child's first day at school and preferential room rates.
- Other info: Great opportunities for career growth and personal development in a supportive environment.
- Why this job: Be part of a team that creates unforgettable experiences for guests in a stunning environment.
- Qualifications: Experience in management, strong leadership skills, and a passion for customer service.
The predicted salary is between 25650 - 31350 £ per year.
We are seeking a highly organized and responsible Duty Manager to join our luxury hotel brand.
The Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests.
Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience.
The Roseate Reading was originally Shire Hall for the Berkshire County Council.
The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory.
To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty.
One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.
The ideal candidate must demonstrate genuine dedication and show a commitment to consistent quality in our products and services.
The Duty Manager will be responsible for overseeing daily operations, ensuring a smooth and efficient workflow, and providing excellent customer service.
This role requires strong leadership skills, attention to detail, and the ability to handle various tasks simultaneously.
Key Responsibilities
- Supervise and coordinate daily operations to ensure efficiency and adherence to company policies.
- Handle customer inquiries, concerns, and escalations, providing prompt and effective solutions.
- Create and implement standard operating procedures (SOPs) for various tasks.
- Monitor and evaluate staff performance, providing feedback and addressing issues as needed.
- Serve as a liaison between different departments, fostering effective communication and collaboration.
- Ensure exceptional customer service standards are maintained at all times.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Work to resolve issues and enhance overall customer satisfaction.
- Act as the point of contact during emergencies and coordinate appropriate responses.
- Implement emergency procedures to ensure the safety of customers and staff.
Qualifications
- Proven experience in a managerial or supervisory role.
- Strong leadership and organizational skills.
- Excellent interpersonal and communication skills.
- Ability to make quick decisions and solve problems effectively.
- Customer-focused with a commitment to delivering exceptional service
Benefits
- Additional holiday day off for your child first day at primary school
- Recognition for every year of service anniversary including complimentary stay and additional holiday day after 3rd year of service
- Employee Assistance Program
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Duty Manager in Reading employer: The Roseate Reading
Roseate Hotels & Resorts is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the hospitality industry. As a Cluster Sales Coordinator, you will benefit from comprehensive employee growth opportunities, including training and development, while enjoying perks such as a company pension, travel reimbursements, and meal discounts. Join us in the UK, where your contributions will be valued, and you will have the chance to build meaningful relationships with clients in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Roseate Reading. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Roseate Reading
Don't be shy about reaching out to The Roseate Reading directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Roseate Reading and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Roseate Reading
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
