At a Glance
- Tasks: Turn enquiries into bookings and create memorable guest experiences.
- Company: Join a luxury hotel brand known for its unique design and exceptional service.
- Benefits: Enjoy extra holiday for your child's first school day and employee recognition awards.
- Other info: Opportunities for career growth and preferential room rates for family and friends.
- Why this job: Be part of a team that values personal touch and guest loyalty.
- Qualifications: Experience in a 4/5 star hotel and exceptional communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an enthusiastic, talented and dedicated Central Reservations Agent to join our luxury hotel brand at The Roseate Reading. Join Roseate Hotels & Resorts, a boutique luxury hotel collection with properties across the UK and India. Known for its avant-garde design, attentive service and beautifully crafted guest experiences, Roseate blends sophisticated business and leisure hospitality. Each property tells its own story—with bold architecture, bespoke interiors and meticulous detail.
If you thrive on turning enquiries into bookings and know how to make every guest interaction count, we'd love to hear from you.
Key Responsibilities:
- Convert reservation enquiries into confirmed bookings through confident, consultative selling — by phone, email, and online channels.
- Own the guest journey from first enquiry to arrival, managing bookings, amendments, and billing with precision and care.
- Proactively upsell room categories, packages, and ancillary experiences to maximise revenue per booking.
- Deliver a warm, personalised reservation experience that reflects our brand and builds guest loyalty from the very first touchpoint.
- Maintain expert knowledge of rates, promotions, availability, and local offerings to confidently recommend and close.
- Support the Front of House team during peak periods, bringing the same sales-driven mindset to every guest interaction.
- Apply revenue protection policies including no-show and late cancellation charges as required.
Requirements:
- Experience in a similar role within 4/5 star Hotel.
- A natural closer — you see every enquiry as an opportunity and know how to guide a guest towards a booking.
- Exceptional communication skills with a polished, engaging telephone and written manner.
- Highly organised with the ability to juggle multiple priorities without dropping the detail.
- Strong command of English; additional languages are a plus.
- Familiarity with Opera PMS preferred.
Package benefits:
- Additional holiday day off for your child first day at primary school.
- Recognition for every year of service anniversary including complimentary stay and additional holiday day after 3rd year of service.
- Employee Assistance Program.
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Support in the development of your career.
- Preferential room rates within the hotel group for yourself and family & friends.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Central Reservation Agent in Reading employer: The Roseate Reading
Roseate Hotels & Resorts is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the hospitality industry. As a Cluster Sales Coordinator, you will benefit from comprehensive employee growth opportunities, including training and development, while enjoying perks such as a company pension, travel reimbursements, and meal discounts. Join us in the UK, where your contributions will be valued, and you will have the chance to build meaningful relationships with clients in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Central Reservation Agent in Reading
✨Tip Number 1
Get to know the company inside out! Research Roseate Hotels & Resorts, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your phone skills! Since you'll be converting enquiries into bookings, it’s crucial to sound confident and engaging. Try role-playing with a friend or family member to nail that warm, personalised touch.
✨Tip Number 3
Be ready to upsell! Familiarise yourself with the different room categories and packages Roseate offers. Think about how you can highlight these during conversations to maximise revenue and enhance guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Central Reservation Agent in Reading
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about the role and our brand. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience in similar roles. We love seeing how you've turned enquiries into bookings before, so share those success stories! Tailoring your application to reflect the job description will show us you're the perfect fit.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors—first impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Roseate Hotels & Resorts!
How to prepare for a job interview at The Roseate Reading
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and local attractions. This will help you confidently answer questions and show your enthusiasm for the role.
✨Practice Your Pitch
Think of the interview as a chance to sell yourself, just like you would with a guest. Prepare a few key points about your experience and how it aligns with the responsibilities of a Central Reservations Agent.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, practice speaking clearly and engagingly. You might even want to do a mock interview with a friend to refine your approach.
✨Be Ready to Upsell
Prepare examples of how you’ve successfully upsold in previous roles. This will demonstrate your ability to maximise revenue and enhance the guest experience, which is crucial for this position.
