Sales & Events Executive

The Roseate Edinburgh, located just five minutes from the Haymarket railway station and less than 20 minutes drive from Edinburgh Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic Scottish soul. Characterful, evocative interiors, inspired by the neoclassical design of old-town Edinburgh, the boutique hotel exudes timeless, understated charm and elegance. Refined, relaxed, and intimate, it is a tranquil sanctuary that seamlessly blends the story of the Scottish capital city and its unparalleled history and lineage with contemporary, modern luxury and comfort. Roseate Hotels & Resorts, renowned for their mindful restoration of heritage properties, immaculate hospitality, and warm service, promise an unforgettable experience at The Roseate Edinburgh.

We are seeking a dynamic Sales & Events Executive for a full-time, 45-hour-per-week role.

Job Purpose

The Sales & Events Executive will play a key role in generating revenue by converting incoming inquiries into confirmed bookings, managing client relationships, and ensuring seamless coordination of events. The ideal candidate will be sales-driven, customer-focused, and highly organized, with excellent communication skills.

Key Responsibilities

• Sales & Client Management
  • Respond promptly to event and group inquiries via email, phone, and other channels, providing accurate information about the hotels facilities, services, and packages.
  • Proactively seek and secure new business opportunities to drive revenue.
  • Prepare tailored proposals, contracts, and quotations to meet client needs and expectations.
  • Conduct site visits with potential clients, showcasing the property and its offerings.
  • Follow up on all proposals to maximize conversion rates and secure bookings.
• Event Coordination
  • Liaise with clients to understand their requirements and ensure smooth event execution.
  • Collaborate with internal departments, including F&B and operations, to coordinate all aspects of events.
  • Update and maintain event documentation, including banquet event orders (BEOs) and client correspondence.
• Revenue & Reporting
  • Work towards achieving monthly and annual sales targets for events and group bookings.
  • Monitor competitor activities and market trends to identify opportunities for growth.
  • Maintain accurate records of bookings, inquiries, and conversions in the CRM system.
• Customer Service & Relationship Management
  • Build and maintain strong relationships with clients to encourage repeat business.
  • Address and resolve any client concerns or issues promptly and professionally.
  • Represent the hotel at networking events, trade shows, and industry functions as required.
• Additional Responsibilities
  • Support the room reservations department whenever required.
  • Stay knowledgeable about the hotel, including its facilities, services, and unique offerings, to assist clients and guests effectively.

Key Skills & Attributes

• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational and time-management abilities, with attention to detail.
• Sales-driven mindset with the ability to meet and exceed targets.
• Proactive problem-solving skills and the ability to handle pressure in a fast-paced environment.
• Team player with the ability to collaborate effectively across departments.

Requirements

• Previous experience in sales or event coordination, preferably within a luxury or 5-star hotel environment.
• Knowledge of event planning processes and hotel operations.
• Proficiency in CRM software and Microsoft Office Suite.
• Flexibility to work occasional evenings or weekends as required by client needs.

Package Benefits

• Competitive salary of £30,000 per year plus service charge.
• Complimentary meals.
• Professional development opportunities and career growth.
• A supportive and vibrant work environment in a prestigious 5-star property.
• Preferential room rates within the hotel group for yourself and family & friends.

Eligibility to Work in the UK

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Ability to commute/relocate: 4 W Coates, Edinburgh, EH12 5JQ: Reliably commute or plan to relocate before starting work (required).