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- Tasks: Greet guests, assist with inquiries, and ensure a welcoming lobby atmosphere.
- Company: The Roseate Edinburgh is a luxurious 5-star boutique hotel in a prime location.
- Benefits: Enjoy meals on duty, uniform provision, and career development opportunities.
- Why this job: Join a vibrant team and create memorable experiences in a prestigious hotel.
- Qualifications: Previous Front Office experience in a 4/5* hotel is preferred; customer service skills are essential.
- Other info: Full-time position with flexible shifts; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a Lobby Ambassador to join our vibrant team immediately.
We are seeking a responsible, customer-focused individual with a professional attitude and a passion for delivering exceptional service. The ideal candidate should have a strong background in Front Office operations and a keen understanding of Rooms Division and Revenue Management.
Main Duties & Responsibilities:- Greet guests warmly and professionally, ensuring a memorable first impression.
- Assist guests with luggage, door service, and general inquiries.
- Maintain a clean and inviting entrance and lobby area.
- Monitor guests and visitors to ensure safety and security.
- Provide accurate information about the hotel and local attractions.
- Handle check-ins, check-outs, and reservations efficiently.
- Process guest accounts correctly, ensuring valid payment methods and authorizations.
- Respond to guest inquiries and complaints in a courteous and timely manner.
- Liaise with other departments to ensure seamless service delivery.
- Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets.
- Keep the PMS system up to date and provide an accurate handover at shift change.
- Previous Front Office experience in a 4/5* hotel is preferred.
- Outstanding customer service skills with a positive and professional attitude.
- Well-groomed appearance, discretion, and reliability.
- Ability to work well under pressure while maintaining attention to detail.
- Fluent in English, both spoken and written.
- Enthusiastic in delivering service excellence.
- Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary.
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Career development support.
- Preferential room rates within the hotel group for you, family, and friends.
Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh's most prestigious hotels! Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.
Lobby Ambassador employer: The Roseate Edinburgh
Contact Detail:
The Roseate Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Familiarise yourself with The Roseate Edinburgh and its offerings. Understanding the hotel's unique features and services will help you engage with guests more effectively and demonstrate your genuine interest during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a luxury setting. Practice scenarios where you handle guest inquiries or complaints, as this will prepare you for the types of situations you may encounter as a Lobby Ambassador.
✨Tip Number 3
Network with current or former employees of The Roseate Edinburgh. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your experience in Front Office operations and how it relates to the role. Highlight specific examples of how you've contributed to guest satisfaction and revenue management in previous positions.
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous Front Office experience, particularly in 4 or 5-star hotels. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role of a Lobby Ambassador. Mention specific experiences that relate to the duties outlined in the job description, such as handling guest inquiries or managing check-ins.
Showcase Your Communication Skills: Since fluency in English is essential, ensure that your application is free from grammatical errors and clearly communicates your thoughts. Use professional language and maintain a positive tone throughout your application.
Highlight Availability: Clearly state your availability for the full-time position and your willingness to cover shifts as needed. This shows your commitment and flexibility, which are important traits for the role.
How to prepare for a job interview at The Roseate Edinburgh
✨Showcase Your Customer Service Skills
As a Lobby Ambassador, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. This will demonstrate your commitment to delivering a memorable experience.
✨Know the Hotel Inside Out
Familiarise yourself with The Roseate Edinburgh's facilities, services, and local attractions. Being able to provide accurate information will show your enthusiasm and readiness to assist guests effectively.
✨Dress to Impress
Since the role requires a well-groomed appearance, ensure you dress professionally for the interview. This reflects your understanding of the hotel's standards and your commitment to maintaining a polished image.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or busy periods. Practising your responses will help you convey your ability to remain calm under pressure and maintain attention to detail.
