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- Tasks: Lead a vibrant team to deliver exceptional guest experiences and manage front office operations.
- Company: The Roseate Edinburgh is a luxurious boutique hotel blending Scottish heritage with modern comfort.
- Benefits: Enjoy monthly service charges, meals on duty, and preferential room rates for you and your loved ones.
- Why this job: Join a passionate team in a historic setting, making memorable moments for guests every day.
- Qualifications: Experience in hotel management, excellent customer service skills, and a positive, can-do attitude required.
- Other info: Flexible shifts including weekends; must be eligible to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
The Roseate Edinburgh, located just five minutes from the Haymarket railway station and less than 20 minutes drive from Edinburgh Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic Scottish soul. Characterful, evocative interiors, inspired by the neoclassical design of old-town Edinburgh, the boutique hotel exudes timeless, understated charm and elegance.
We are now looking for a Guest Experience Manager ready to join a young and vibrant team and available to start immediately. The ideal candidate must demonstrate genuine dedication and show a commitment to consistent quality in our products and services.
The successful candidate must have:
- Strong background in Rooms
- A can-do positive attitude
- Style & personality
- Show integrity in all decisions
- Leadership and assertiveness
- Be passionately focused on great customer service
- Excellent attention to detail
- Previous hotel & managerial experience
- Hands on approach
- Knowledge of housekeeping, food & beverage departments and maintenance
As a Guest Experience Manager, your role will be based in Front Office so you will be expected to provide exceptional service for our guests and carry out reception duties which include welcoming/escorting guests, checking guests in/out, cash and key handling and dealing with any guests queries and complaints. The role involves weekend, day and night shift work.
Package benefits:
- Monthly service charge
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends
Entry Requirements:
- Hotel Management experience within a 5* star environment is preferable
- Excellent customer service skills
- Enthusiastic in delivering service excellence
- Possess the ability to work under pressure whilst maintaining attention to detail
- Has an excellent command of English, both spoken and written
- Display a polite and professional attitude to internal and external guests
The successful candidate will be able to multi-task, have a confident personality, work well under pressure and be able to communicate in an effective manner with all our guests and fellow team members. In line with current legislation requirements, you must be eligible to work within the UK or already hold a full and valid work visa. Those not meeting the above requirements will not be considered.
Contact Detail:
The Roseate Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with The Roseate Edinburgh's unique offerings and history. Understanding the hotel's character and its commitment to luxury will help you convey your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of The Roseate Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for guests, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 4
Demonstrate your leadership abilities by discussing how you've successfully managed teams in high-pressure environments. Highlighting your hands-on approach will resonate well with the expectations for a Guest Experience Manager.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hotel management experience, particularly in a 5-star environment. Emphasise your customer service skills and any relevant leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experience and your understanding of the hospitality industry. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, ability to work under pressure, and knowledge of housekeeping and food & beverage departments.
Showcase Your Personality: Since the role requires a positive attitude and strong personality, let your unique style shine through in your application. Use a friendly yet professional tone to convey your enthusiasm for the position.
How to prepare for a job interview at The Roseate Edinburgh
✨Showcase Your Customer Service Skills
As a Guest Experience Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your dedication to creating memorable experiences.
✨Demonstrate Leadership Qualities
This role requires strong leadership and assertiveness. Be ready to discuss your management style and how you motivate and lead a team, especially in high-pressure situations. Share specific instances where your leadership made a positive impact.
✨Know the Hotel's History and Values
Familiarise yourself with The Roseate Edinburgh's history and its commitment to luxury and service. Showing that you understand and appreciate the hotel's ethos will demonstrate your genuine interest in the position and the brand.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios from your past experience where you successfully resolved issues, and be prepared to explain your thought process and actions.
