At a Glance
- Tasks: Welcome guests and ensure a memorable experience at our luxury hotel.
- Company: Join The Roseate Edinburgh, a 5-star boutique hotel known for its elegance and exceptional service.
- Benefits: Enjoy meals on duty, uniform provision, and employee recognition awards.
- Other info: Flexible shifts with opportunities for internal promotions and preferential room rates for you and your loved ones.
- Why this job: Be part of a vibrant team delivering top-notch hospitality in a prestigious setting.
- Qualifications: Previous Front Office experience in a 4/5-star hotel is preferred; customer service skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a Lobby Ambassador to join our vibrant team immediately.
We are seeking a responsible, customer-focused individual with a professional attitude and a passion for delivering exceptional service. The ideal candidate should have a strong background in Front Office operations and a keen understanding of Rooms Division and Revenue Management.
Main Duties & Responsibilities
- Greet guests warmly and professionally, ensuring a memorable first impression.
- Assist guests with luggage, door service, and general inquiries.
- Maintain a clean and inviting entrance and lobby area.
- Monitor guests and visitors to ensure safety and security.
- Provide accurate information about the hotel and local attractions.
- Handle check-ins, check-outs, and reservations efficiently.
- Process guest accounts correctly, ensuring valid payment methods and authorizations.
- Respond to guest inquiries and complaints in a courteous and timely manner.
- Liaise with other departments to ensure seamless service delivery.
- Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets.
- Keep the PMS system up to date and provide an accurate handover at shift change.
Entry Requirements
- Previous Front Office experience in a 4/5* hotel is preferred.
- Outstanding customer service skills with a positive and professional attitude.
- Well-groomed appearance, discretion, and reliability.
- Ability to work well under pressure while maintaining attention to detail.
- Fluent in English, both spoken and written.
- Enthusiastic in delivering service excellence.
- Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary.
Package Benefits
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Career development support.
- Preferential room rates within the hotel group for you, family, and friends.
Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh’s most prestigious hotels!
Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.
Lobby Ambassador employer: The Roseate Edinburgh Ltd
The Roseate Edinburgh is an exceptional employer, offering a vibrant work culture where team members are valued and recognised for their contributions. With opportunities for personal development, internal promotions, and preferential room rates for employees and their families, working at this luxurious boutique hotel not only provides a chance to deliver outstanding hospitality but also fosters a supportive environment for career growth in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Familiarise yourself with The Roseate Edinburgh and its offerings. Understanding the hotel's unique features and services will help you engage confidently with guests and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a luxury setting. Practising how to handle guest inquiries and complaints with poise will prepare you for the fast-paced environment of a 5-star hotel.
✨Tip Number 3
Network with current or former employees of The Roseate Edinburgh. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Prepare to discuss your previous Front Office experience in detail. Be ready to share specific examples of how you've contributed to guest satisfaction and revenue management in past roles.
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous Front Office experience, particularly in 4 or 5-star hotels. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role of a Lobby Ambassador. Mention specific experiences where you provided outstanding service and how you can contribute to The Roseate Edinburgh's reputation.
Showcase Your Communication Skills:Since fluency in English is essential, ensure your application is free from grammatical errors and clearly communicates your thoughts. Use professional language and maintain a positive tone throughout your application.
Highlight Availability and Flexibility:In your application, mention your availability for full-time work and your willingness to cover shifts as needed. This shows your commitment and flexibility, which are important traits for the role.
How to prepare for a job interview at The Roseate Edinburgh Ltd
✨Showcase Your Customer Service Skills
As a Lobby Ambassador, your primary role is to provide exceptional service. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Know the Hotel Inside Out
Familiarise yourself with The Roseate Edinburgh's facilities, services, and local attractions. Being able to answer questions about the hotel and the surrounding area will show your enthusiasm and readiness for the role.
✨Dress to Impress
Since this is a luxury hotel, your appearance matters. Dress professionally and ensure you look well-groomed. This reflects your understanding of the hotel's standards and your respect for the interview process.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various guest situations, such as complaints or special requests. Think through potential scenarios in advance and practice your responses to convey your problem-solving skills and calm demeanour under pressure.
