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- Tasks: Greet guests, assist with inquiries, and ensure a welcoming lobby atmosphere.
- Company: The Roseate Edinburgh is a luxurious 5-star boutique hotel in a prime location.
- Benefits: Enjoy meals on duty, uniform provision, and employee recognition awards.
- Why this job: Join a vibrant team delivering exceptional hospitality in a prestigious setting.
- Qualifications: Previous Front Office experience in a 4/5* hotel is preferred; customer service skills essential.
- Other info: Flexible working hours with opportunities for internal promotion and preferential room rates.
The predicted salary is between 24000 - 36000 £ per year.
The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a Lobby Ambassador to join our vibrant team immediately.
We are seeking a responsible, customer-focused individual with a professional attitude and a passion for delivering exceptional service. The ideal candidate should have a strong background in Front Office operations and a keen understanding of Rooms Division and Revenue Management.
Main Duties & Responsibilities:- Greet guests warmly and professionally, ensuring a memorable first impression.
- Assist guests with luggage, door service, and general inquiries.
- Maintain a clean and inviting entrance and lobby area.
- Monitor guests and visitors to ensure safety and security.
- Provide accurate information about the hotel and local attractions.
- Handle check-ins, check-outs, and reservations efficiently.
- Process guest accounts correctly, ensuring valid payment methods and authorizations.
- Respond to guest inquiries and complaints in a courteous and timely manner.
- Liaise with other departments to ensure seamless service delivery.
- Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets.
- Keep the PMS system up to date and provide an accurate handover at shift change.
- Previous Front Office experience in a 4/5* hotel is preferred.
- Outstanding customer service skills with a positive and professional attitude.
- Well-groomed appearance, discretion, and reliability.
- Ability to work well under pressure while maintaining attention to detail.
- Fluent in English, both spoken and written.
- Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary.
Benefits include meals on duty, provision and laundry of uniform, employee recognition awards, performance review and personal development plan, internal transfer and promotion opportunities, and preferential room rates within the hotel group for you, family, and friends.
Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh’s most prestigious hotels! Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.
Lobby Ambassador employer: The Roseate Edinburgh Ltd
Contact Detail:
The Roseate Edinburgh Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Familiarise yourself with The Roseate Edinburgh's unique offerings and services. Understanding the hotel's luxury standards and local attractions will help you engage confidently with guests and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to maintain a professional attitude under pressure, which is crucial for a Lobby Ambassador.
✨Tip Number 3
Network with current or former employees of The Roseate Edinburgh if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience with Front Office operations and Revenue Management. Being able to articulate your understanding of these areas will demonstrate your readiness for the role and your commitment to delivering exceptional service.
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous Front Office experience, particularly in 4 or 5-star hotels. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role of a Lobby Ambassador. Mention specific experiences where you provided outstanding service and how you can contribute to The Roseate Edinburgh's reputation.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, ability to work under pressure, and effective communication. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for a Lobby Ambassador.
How to prepare for a job interview at The Roseate Edinburgh Ltd
✨Showcase Your Customer Service Skills
As a Lobby Ambassador, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest. This will demonstrate your commitment to providing a memorable experience.
✨Know the Hotel Inside Out
Familiarise yourself with The Roseate Edinburgh's facilities, services, and local attractions. Being able to provide accurate information will not only impress your interviewers but also show your enthusiasm for the role.
✨Dress to Impress
Since this is a luxury hotel, your appearance matters. Dress professionally and ensure you look well-groomed. This reflects your understanding of the hotel's standards and your readiness to represent them.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as difficult guests or busy periods. Think through your responses in advance, focusing on your problem-solving skills and ability to stay calm under pressure.
