At a Glance
- Tasks: Welcome guests with warmth and professionalism, ensuring unforgettable experiences.
- Company: Join The Roseate Edinburgh, a luxurious boutique hotel in a prime location.
- Benefits: Enjoy meals on duty, uniform provision, and career development support.
- Other info: Opportunities for internal transfers and promotions await you!
- Why this job: Be part of a vibrant team delivering exceptional hospitality in a prestigious setting.
- Qualifications: Previous Front Office experience in a 4/5-star hotel is preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a Lobby Ambassador to join our vibrant team immediately.
We are seeking a responsible, customer-focused individual with a professional attitude and a passion for delivering exceptional service. The ideal candidate should have a strong background in Front Office operations and a keen understanding of Rooms Division and Revenue Management.
Main Duties & Responsibilities- Greet guests warmly and professionally, ensuring a memorable first impression.
- Assist guests with luggage, door service, and general inquiries.
- Maintain a clean and inviting entrance and lobby area.
- Monitor guests and visitors to ensure safety and security.
- Provide accurate information about the hotel and local attractions.
- Handle check-ins, check-outs, and reservations efficiently.
- Process guest accounts correctly, ensuring valid payment methods and authorizations.
- Respond to guest inquiries and complaints in a courteous and timely manner.
- Liaise with other departments to ensure seamless service delivery.
- Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets.
- Keep the PMS system up to date and provide an accurate handover at shift change.
- Previous Front Office experience in a 4/5* hotel is preferred.
- Outstanding customer service skills with a positive and professional attitude.
- Well-groomed appearance, discretion, and reliability.
- Ability to work well under pressure while maintaining attention to detail.
- Fluent in English, both spoken and written.
- Enthusiastic in delivering service excellence.
- Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary.
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Career development support.
- Preferential room rates within the hotel group for you, family, and friends.
Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh’s most prestigious hotels! Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.
5-Star Lobby Concierge & Guest Experience Lead employer: The Roseate Edinburgh Ltd
The Roseate Edinburgh is an exceptional employer, offering a vibrant work culture where team members are celebrated for their contributions to delivering outstanding guest experiences. With a focus on employee growth through performance reviews and career development support, staff enjoy unique benefits such as preferential room rates and recognition awards, all within the luxurious setting of a 5-star boutique hotel in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land 5-Star Lobby Concierge & Guest Experience Lead
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Roseate Edinburgh's offerings, from the exquisite rooms to local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay unforgettable.
✨Tip Number 2
Practice your warm greetings and professional demeanour. First impressions matter, so make sure you come across as friendly and approachable. A genuine smile and a confident introduction can set the tone for an amazing guest experience.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for delivering exceptional service and your ability to handle any situation with grace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our vibrant team at The Roseate Edinburgh. Let’s make those hospitality dreams come true!
We think you need these skills to ace 5-Star Lobby Concierge & Guest Experience Lead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A warm and engaging tone can make a great first impression.
Tailor Your Experience:Make sure to highlight your relevant experience in Front Office operations and any previous roles in 4/5-star hotels. We’re looking for specific examples of how you’ve delivered exceptional service, so don’t hold back on those details!
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep it professional. Use clear and concise language, and ensure your application is well-structured. This shows us that you can communicate effectively, which is key for the Lobby Concierge role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Roseate Edinburgh. Plus, it’s super easy!
How to prepare for a job interview at The Roseate Edinburgh Ltd
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Roseate Edinburgh thoroughly. Familiarise yourself with its services, amenities, and unique selling points. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in previous roles. Think about situations where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your passion for hospitality and your ability to handle challenges.
✨Dress to Impress
As a Lobby Concierge, your appearance is crucial. Dress smartly and professionally for the interview to reflect the 5-star standards of the hotel. A well-groomed look shows that you understand the importance of presentation in the hospitality industry.
✨Practice Common Interview Questions
Anticipate questions related to Front Office operations, guest interactions, and handling difficult situations. Practising your responses will help you feel more confident during the interview. Don't forget to prepare a few questions to ask them too; it shows your interest in the role and the hotel!
