At a Glance
- Tasks: Greet visitors, manage calls, and assist with appointments in a dynamic office environment.
- Company: Join a supportive medical team focused on patient care and collaboration.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in healthcare!
- Why this job: Be the friendly face of our office and make a difference in patients' experiences.
- Qualifications: High school diploma, 2 years front office experience, and bilingual skills required.
The predicted salary is between 24000 - 30000 £ per year.
A front desk floater is a receptionist that greets and directs customers or visitors that come into an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Job Duties:
- Confirm all diagnostic appointments 2 days in advance, verify patient has been informed of any amounts due at the time of service, check for the need of priors and/or if priors have been received, check for orders if applicable, verify order and appointment type match.
- Work fax drive.
- Cover for Call-Attendant at FW as needed, which includes checking in visitors, vendors, scheduling walk-ins, and patients that need to be rescheduled after arriving. Only applies to FW employees.
- Backup for checking in and checking out patients as needed.
- Perform all other duties as requested.
- Cross train as needed.
Qualifications:
- High school graduate or equivalent with 2 years front office experience in a medical office required.
- 1 year of experience with insurance, scheduling, and front desk duties required.
- Bilingual (English/Spanish) required.
Front Desk Floater employer: The Rose
As a Front Desk Floater, you will thrive in a supportive and dynamic work environment that values teamwork and professional growth. Our company offers comprehensive training, opportunities for cross-training, and a culture that encourages collaboration and communication, making it an ideal place for those looking to advance their careers in the healthcare sector. Located in a vibrant community, we provide our employees with a fulfilling work-life balance and the chance to make a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Floater
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Rose. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Rose before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Floater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Rose:Your cover letter is your chance to shine! Tell us why you want to work at The Rose specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Rose!
How to prepare for a job interview at The Rose
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
