As Hotel Porter you will be required to carry out a range of tasks including:
Welcoming guests to the hotel and dealing with their requirements and requests throughout their stay.
Assisting in answering the phones.
Responding to guest enquiries.
Servicing conference rooms.
Assist with breakfast service on busy shifts and preparation and delivery of room service meals.
Assisting the housekeeping department with the cleaning and maintenance of the hotel.
Supporting the Duty managers by handling certain receptionist duties
Skills:
We are looking for someone with a broad range of skills and experience that should include;
Social confidence. You must be able to interact confidently with guests and colleagues.
Excellent communication skills and telephone manner.
A genuine passion for customer service.
A desire to learn. Knowledge is power!
Pride in your personal appearance.
The ability to multitask and the drive to see things completed with the required attention to detail.
Be a team player, ready and willing to assist your colleagues in all departments.
Working Hours:
5 days over 7 working 8 hour shifts with 30 minute unpaid break. 37.5 hours per week covering a mix of early shifts (7am 3pm) and late shifts (3pm 11pm).
Occasional night shifts as required.
Location:
The Rookery
Clerkenwell, EC1M 6DS
T...
Hotel Porter in City of London employer: The Rookery
The Rookery Clerkenwell is an exceptional employer that values its staff and fosters a supportive work culture. With a strong emphasis on employee growth, we offer training opportunities and encourage team collaboration, ensuring that every Hotel Porter feels valued and empowered. Located in the vibrant area of Clerkenwell, our hotel provides a unique environment where you can thrive while delivering outstanding customer service to our guests.
