Operations Manager in Bourton on the Water

A leadership role in a respected, values-led, employee-owned manufacturer. The Rooflight Co is an established, employee-owned British manufacturing business with more than 30 years’ experience supplying conservation, heritage and architectural markets. We have a strong reputation for quality, design and customer service, and our co-owners take pride in the craft and care that goes into every product we make. We aim to be the trusted partner for our customers, and the preferred choice for both customers and employees.

We are strengthening our Senior Leadership Team with the appointment of an Operations Manager. The role leads the operational flow across planning, procurement, production and the warehouse. You will be responsible for coordinating these areas effectively and ensuring reliable fulfilment and a good experience for both customers and co‑owners. You will also maintain high standards of health, safety and quality across all areas. A key part of the role is creating an environment where co‑owners can grow, develop capability and take ownership of their work. You will help people be the best version of themselves, support succession planning, and build followership by setting clear expectations and leading by example. The role also works closely with our design and commercial teams on new product introduction and tailored bespoke project design solutions, ensuring operational readiness and supporting the company’s growth plans.

Reporting to the Managing Director, you will be accountable for:

• a clear daily and weekly operational rhythm
• alignment and communication between commercial and operational teams
• planning, purchasing and supplier relationships
• accurate stock, BoO’s, BoM’s and production information
• improving processes and ways of working
• leading and developing the operations team so people add value and feel valued

This role supports our long‑term growth and our values‑led culture. As a member of the Senior Leadership Team, you will help shape how we plan, operate and deliver as a business. A strong focus on people development is essential to this, and the role has scope to grow as the business evolves.

Core Accountabilities

1. Operational Leadership and Fulfilment
   • Lead day‑to‑day operations across planning, procurement, production and the warehouse.
   • Maintain a clear daily and weekly operational rhythm.
   • Ensure reliable, right‑first‑time fulfilment for customers.
2. Planning, Procurement and Supplier Management
   • Oversee planning, purchasing and materials management.
   • Maintain accurate demand, stock data, BoOs, BoMs and production information.
   • Manage supplier relationships and performance.
3. Production, Warehouse and Inventory Management
   • Ensure safe, efficient and well‑organised production and warehouse operations.
   • Maintain accurate physical stock levels through strong inventory processes.
   • Support good workflow and coordination between teams.
4. Health, Safety and Quality
   • Lead health, safety and environmental standards across the entire site.
   • Ensure compliance with statutory, regulatory and company requirements.
   • Manage and maintain quality accreditations and the Quality Management System (QMS).
5. People, Culture and Leadership
   • Create an environment where co‑owners grow, develop capability and take ownership.
   • Support succession planning and individual development.
   • Set clear expectations, coach the team and build strong followership.
6. Continuous Improvement and Ways of Working
   • Improve processes, flow and operational routines to support efficiency.
   • Lead problem‑solving and maintain accurate system data.
   • Help embed a culture of continuous improvement across operations.
7. New Product Introduction (NPI) and Operational Readiness
   • Support new product introduction by preparing operations for launch.
   • Align supply chain, planning and production processes with new products.
   • Ensure readiness for bespoke design and tailored project requirements.

Success Measures

• Fulfilment – OTIF delivery: ≥95%.
• Efficiency – Schedule adherence / productivity: ≥95% adherence to the daily plan.
• Procurement – Supplier OTIF and cost control: ≥95% supplier OTIF; year‑on‑year material cost improvement.
• ERP / Data Accuracy – BoM, BoO and transaction integrity: ≥98% accuracy.
• Quality – Right first time: ≥98% conformance.
• Safety – Reportable incidents: Zero reportable incidents; positive near‑miss reporting trend.
• Inventory Accuracy – Stock accuracy: ≥98%.
• People & Culture – Engagement, retention, development: Improved retention, engagement and quality of 1:1s and development activity.
• NPI Readiness – Manufacturing readiness: 100% operational readiness before each launch.

Skills, Experience and Behaviours

Essential

• Experience leading operations in a manufacturing or engineering environment.
• Strong understanding of planning, procurement, production and warehouse processes.
• Experience improving operational flow and ways of working.
• Evidence of developing people and building capability.
• Experience managing site‑wide health and safety.
• Experience maintaining quality standards and supporting QMS and accreditations.
• Good understanding of operational data, ERP use and production information.
• Experience managing suppliers and delivery performance.

Desirable

• Exposure to new product introduction or bespoke project delivery.
• Experience in a values‑led or employee‑owned organisation.

Behaviours (aligned to TRC Values)

• Ownership: takes responsibility, follows through and builds accountability.
• Professionalism: consistent, respectful and sets a good standard.
• Resilience: steady under pressure and constructive in approach.
• Focus: prioritises well, acts at pace and supports customer commitments.
• Pride: sets high standards and encourages the same in others.

What We Value

As an employee‑owned business, our mission is guided by our three principles: values‑led culture, innovation and long‑term sustainability. These principles shape how we operate and how we support each other as co‑owners. To succeed in this role, your values and behaviours will need to align with our five values: Ownership, Focus, Professionalism, Resilience and Pride. These help us create an environment where people can grow, contribute and be recognised for the value they bring.

The Package

• Company profit share – first £3,600 tax free
• Bonus – up to 10% of salary, based on fulfilment, cost and improvement targets
• 5% employer pension contribution (minimum 5% employee contribution)
• Electric Vehicle lease and tax saving scheme, plus subsidised charge points
• 25 days’ holiday plus