Waiter/Waitress

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

We are looking for a confident Waiter to join The Rooftop Gardens as a member of our busy front of house team. With your passion for food and wine, and good understanding of restaurant operations, you will become a familiar and friendly face for our members and make their experience of our restaurant spaces memorable from start to finish.

Responsibilities

• Exceptional Service: Responsible for day-to-day restaurant operations under direction of Restaurant Manager and Section Head Waiter to ensure members are cared for during their dining and drinking experience. Tasks include checking guest allergies, discussing menu specials, taking orders, and making relevant suggestions. Liaising with sommeliers, delivering food and clearing tables, crumb down as needed and processing bills and payments accurately.
• Team Player: Work closely with your team members and pre-empt any difficult situations and flag them to Head Waiter for swift resolution. Attend training workshops and briefings to enhance knowledge of members' preferences.
• Pre and Post Service: Work with team to prepare restaurant before service, ensuring all stock and supplies are ready and handheld devices, POS systems, and PDQ machines are charged and operational. Clear down after service and prepare for next shift. Handle general departmental administration and ensure adherence to health and safety procedures. Maintain knowledge of SOP manual for efficient operations.

Skills & Requirements

• Minimum 3 years’ experience in luxury market
• Excellent memory for names and faces
• Flexible availability, including nights and weekends
• Punctual, reliable, diplomatic, and calm under pressure
• Strong knowledge of food and wine, with a passion for learning
• Detail-oriented with ability to anticipate challenges
• Excellent communicator with strong organisational skills
• Friendly demeanour, enjoys supporting colleagues
• Energetic, resilient, and characterful

Competitive salary above market rate - We are proud to be a London Living Wage Employer. 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service). 50% discount when dining in our restaurants. Recognition vouchers awarded when your efforts are acknowledged by members. Generous 'Refer a Friend' scheme up to £1,000. Team socials to celebrate our successes. Uniform and dry cleaning provided. Access to Wagestream for financial well-being support. 24/7 confidential well-being and mental health support via our Employee Assistance Program. Growth opportunities, both personally and professionally. Breakout spaces with showers, secure storage, and areas to relax with colleagues. Company pension scheme. Access to Hospitality Action benefits hub including eye Test vouchers.

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it’s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.