At a Glance
- Tasks: Lead the front-of-house team and create unforgettable experiences for our members and guests.
- Company: The Roof Gardens, a vibrant social club with stunning views and a welcoming community.
- Benefits: Competitive pay, generous holiday, dining discounts, and wellness support.
- Other info: Opportunities for personal and professional growth in a dynamic environment.
- Why this job: Join a legendary venue and make a real impact on guest satisfaction and service excellence.
- Qualifications: Strong leadership skills and experience in hospitality management.
Contract: PermanentSalary: Up to £21.25 Per hour
Senior Maitre D'| Minimum 35 Hours | Up to £21.25 | Kensington
THE ROOF GARDENS
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.
A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens' community is united by open-mindedness, optimism and kindness, not defined by background.
The Role
We are seeking an accomplished and service-driven Senior Maitre d' to help lead our restaurant reception and front-of-house guest experience. This is a pivotal leadership role responsible for creating an exceptional first and lasting impression for our members and guests while ensuring the seamless operation of reservations, seating and service flow.
You will oversee the day-to-day management of the Maitre D' team, optimise reservations and table allocation, and work closely with the Restaurant Manager and senior leadership to deliver a consistently outstanding dining experience. You will lead by example, champion the highest standards of hospitality and play an integral role in driving guest satisfaction, operational excellence and commercial performance.
Key Responsibilities
- Deliver an exceptional welcome to members and guests.
- Manage reservations, table allocation and guest flow to maximise service and occupancy.
- Build strong relationships with members, regular and VIP guests.
- Coordinate special requests, celebrations and dietary requirements.
- Resolve guest enquiries and feedback professionally and efficiently.
- Monitor reservation systems, waiting lists and guest records.
- Support revenue through effective table management and appropriate upselling.
- Ensure compliance with company standards, policies and health and safety procedures.
About You
- Strong leadership and organisational skills with a passion for exceptional guest service.
- Experience using reservation systems such as OpenTable, SevenRooms or ResDiary.
- Excellent communication and relationship-building skills.
- Commercially aware with a good understanding of restaurant operations.
- Calm, professional and able to thrive in a fast-paced environment.
- Competitive salary above market rate
- 28 days holiday,plus an extra 'celebrate you day' & a paid voluteering day (increasing up to 33 days with each year of continuous service)
- 50% discount when dining in our restaurants
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous 'Refer a Friend' scheme up to £1,000
- Team socials to celebrate our successes
- Uniform and dry cleaning provided
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Breakout spaces with showers, secure storage, and areas to relax with colleagues
- Company pension scheme
- Access to Hospitality Action benefits hub including eye Test vouchers
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you'd like to join us on the next chapter of The Roof Gardens, we'd love to hear from you.
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Senior Maitre D' employer: THE ROOF GARDENS
The Roof Gardens in Kensington is an exceptional employer, offering a vibrant work environment that fosters collaboration and personal growth. As a Chef de Partie, you will enjoy competitive pay, 28 days of holiday, and the opportunity to be part of a dynamic team dedicated to delivering high-quality dining experiences. Join us to develop your culinary skills in a unique and inspiring location.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Maitre D'
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like THE ROOF GARDENS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to THE ROOF GARDENS
Don't be shy about reaching out to THE ROOF GARDENS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Maitre D'
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about THE ROOF GARDENS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at THE ROOF GARDENS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
