At a Glance
- Tasks: Manage restaurant bookings and provide exceptional service to our members.
- Company: Join The Roof Gardens, a stunning social club in Kensington.
- Benefits: Competitive salary up to £30,000 and a vibrant work environment.
- Other info: Experience a unique workplace with beautiful gardens and great career prospects.
- Why this job: Be part of a legendary venue with a community that values kindness and optimism.
- Qualifications: Excellent communication skills and ability to multitask under pressure.
The predicted salary is between 30000 - 30000 £ per year.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
We are looking for a Reservationist to join our busy team at The Roof Gardens. In this role you will assist with all phone and email restaurant bookings and enquiries in a helpful and courteous manner. You will be confident in communicating with members, remaining calm under pressure and with a great ability to multitask. Whether over email or on the phone you will consistently provide a positive experience for our members, always acting as an ambassador for the brand. An excellent telephone manner is a must.
Your main responsibilities will include:
- Handle all reservation enquiries or requests, including making cancellations, changes and amendments by email or telephone, promptly, professionally and with care, in line with The Roof Gardens standards and reservation procedure.
- Committed to serve the member by understanding their needs and recommending the appropriate restaurant/space that best meets their need, and exceed their expectations while building a continuing relationship and loyalty to The Roof Gardens.
- Oversee alterations to table plans, schedules, sheets, timings on our system back of house once signed-off.
Reservationist - London employer: THE ROOF GARDENS
The Roof Gardens in Kensington is an exceptional employer, offering a vibrant work environment that fosters collaboration and personal growth. As a Chef de Partie, you will enjoy competitive pay, 28 days of holiday, and the opportunity to be part of a dynamic team dedicated to delivering high-quality dining experiences. Join us to develop your culinary skills in a unique and inspiring location.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like THE ROOF GARDENS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to THE ROOF GARDENS
Don't be shy about reaching out to THE ROOF GARDENS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about THE ROOF GARDENS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at THE ROOF GARDENS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
