Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome members with warmth and professionalism, ensuring a memorable experience.
- Company: The Roof Gardens, a vibrant social club in the sky with stunning views.
- Benefits: Competitive salary, generous holiday, well-being support, and team socials.
- Why this job: Join a community that celebrates individuality and offers growth opportunities.
- Qualifications: Experience in hospitality or member-facing roles is preferred.
- Other info: Flexible shifts and a supportive environment for personal and professional development.
The predicted salary is between 36400 - 45500 £ per year.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
We’re seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.
Key Responsibilities- Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
- Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
- Build one-to-one relationships with members to enhance their overall experience
- Maintain accurate member data, including preferences, to personalise future visits
- Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
- Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
- Support the events team in the coordination and execution of member and large-scale events
- Flexibility to work varying shifts, including evenings and weekends
- Competitive salary above market rate
- Late night taxi allowance
- Meals on duty
- 28 days holiday, plus an extra 'celebrate you day' (increasing up to 33 days with each year of continuous service)
- Celebrate you day - paid time off on us
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous 'Refer a Friend' scheme
- Team socials to celebrate our successes
- Uniform and dry cleaning provided
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Breakout spaces with showers, secure storage, and areas to relax with colleagues
- Paid day off each year for volunteering
- Company pension scheme
- Eye Test vouchers
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it’s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
Receptionist employer: THE ROOF GARDENS
Contact Detail:
THE ROOF GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Roof Gardens. Familiarise yourself with their values and community vibe. This will help you connect with the team and show that you're genuinely interested in being part of their unique atmosphere.
✨Tip Number 2
Practice your warm welcome! As a Receptionist, your first impression is key. Try rehearsing how you’d greet members and handle enquiries. A friendly, confident approach will make you stand out and show that you’re ready to create memorable experiences for everyone.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships in previous roles. Highlight your ability to personalise experiences and manage member queries. This will demonstrate that you’re not just a face at the front desk, but a vital part of the community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for joining The Roof Gardens team. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values of open-mindedness and kindness.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or member-facing roles. We’re looking for someone who can build relationships with our members, so share specific examples of how you've done this in the past!
Be Professional Yet Warm: Remember, as a Receptionist, you’ll be the first point of contact for our members. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Roof Gardens!
How to prepare for a job interview at THE ROOF GARDENS
✨Know the Venue
Before your interview, take some time to research The Roof Gardens. Familiarise yourself with its history, facilities, and the overall vibe. This will not only help you answer questions more confidently but also show your genuine interest in the role and the establishment.
✨Showcase Your People Skills
As a Receptionist, your ability to connect with people is key. Prepare examples from your past experiences where you've successfully built relationships or handled difficult situations with members or guests. This will demonstrate your charisma and professionalism.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role, such as managing member enquiries or coordinating events. Think about how you would handle specific scenarios and be ready to share your thought process during the interview.
✨Dress the Part
Since this is a luxury hospitality position, make sure to dress smartly and professionally. Your appearance should reflect the high standards of The Roof Gardens. A polished look will help create a positive first impression right from the start.
