At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for our members.
- Company: The Roof Gardens, a vibrant social club in the sky with stunning views.
- Benefits: Competitive salary, meals on duty, generous holiday, and team socials.
- Other info: A welcoming community that celebrates individuality and offers growth opportunities.
- Why this job: Join a dynamic team in a unique setting and grow your hospitality skills.
- Qualifications: 3 years' experience in luxury dining and strong knowledge of food and wine.
The predicted salary is between 35 - 37 £ per hour.
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens' community is united by open-mindedness, optimism and kindness, not defined by background.
We are looking for a confident Waiter to join The Rooftop Gardens as a member of our busy front of house team. With your passion for food and wine, and good understanding of restaurant operations, you will become a familiar and friendly face for our members and make their experience of our restaurant spaces memorable from start to finish.
Key Responsibilities:
- Exceptional Service: Responsible for day-to-day restaurant operations under direction of Restaurant Manager and Section Head Waiter to ensure members are cared for during their dining and drinking experience. Tasks include checking guest allergies, discussing menu specials, taking orders, and making relevant suggestions. Liaising with sommeliers, delivering food and clearing tables, crumb down as needed and processing bills and payments accurately.
- Team Player: Work closely with your team members and pre-empt any difficult situations and flag them to Head Waiter for swift resolution. Attend training workshops and briefings to enhance knowledge of members' preferences.
- Pre and Post Service: Work with team to prepare restaurant before service, ensuring all stock and supplies are ready and handheld devices, POS systems, and PDQ machines are charged and operational. Clear down after service and prepare for next shift. Handle general departmental administration and ensure adherence to health and safety procedures. Maintain knowledge of SOP manual for efficient operations.
Skills & Requirements:
- Minimum 3 years' experience in luxury market
- Excellent memory for names and faces
- Flexible availability, including nights and weekends
- Punctual, reliable, diplomatic, and calm under pressure
- Strong knowledge of food and wine, with a passion for learning
- Detail-oriented with ability to anticipate challenges
- Excellent communicator with strong organisational skills
- Friendly demeanour, enjoys supporting colleagues
- Energetic, resilient, and characterful
Our Benefits:
- Competitive salary above market rate - We are proud to be a London Living Wage Employer
- Late night taxi allowance
- Meals on duty
- 28 days holiday, plus an extra 'celebrate you day' & a paid volunteering day (increasing up to 33 days with each year of continuous service)
- 50% discount when dining in our restaurants
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous 'Refer a Friend' scheme up to 1,000
- Team socials to celebrate our successes
- Uniform and dry cleaning provided
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Breakout spaces with showers, secure storage, and areas to relax with colleagues
- Company pension scheme
- Access to Hospitality Action benefits hub including eye Test vouchers
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you'd like to join us on the next chapter of The Roof Gardens, we'd love to hear from you.
Waiter/Waitress - London employer: THE ROOF GARDENS
The Roof Gardens is an exceptional employer located in the heart of Kensington, offering a vibrant work culture that celebrates individuality and fosters personal and professional growth. With competitive salaries, generous holiday allowances, and unique benefits such as late-night taxi allowances and well-being support, employees are encouraged to thrive in a supportive environment. Join our passionate team and be part of a community that values optimism, kindness, and memorable experiences for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - London
✨Tip Number 1
Get to know the venue! Before you apply, visit The Roof Gardens and soak in the atmosphere. Familiarise yourself with the menu and the vibe. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current staff on social media or at events. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and make your application more relatable.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team or during interviews, let your character shine through. The Roof Gardens values individuality, so don’t be afraid to express yourself and share your passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Waiter/Waitress - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for food and service. A friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight your relevant experience in the luxury market. We’re looking for someone with at least 3 years under their belt, so showcase those skills that make you a perfect fit for our team!
Be Specific About Availability:Since we need flexibility, especially on nights and weekends, be clear about your availability in your application. This helps us understand how you can fit into our busy schedule.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at THE ROOF GARDENS
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any specials. This shows your passion for food and wine, which is crucial for a Waiter/Waitress role. Being able to discuss dishes confidently will impress the interviewers.
✨Showcase Your People Skills
As a front of house team member, your ability to connect with guests is key. Prepare examples of how you've provided exceptional service in the past. Highlight your friendly demeanour and how you handle difficult situations with grace.
✨Demonstrate Team Spirit
The Roof Gardens values teamwork, so be ready to discuss how you collaborate with colleagues. Share experiences where you’ve supported your team or resolved conflicts, showing that you can contribute positively to the work environment.
✨Prepare for Practical Scenarios
Expect to be asked about handling specific situations, like managing guest allergies or processing payments. Think through these scenarios beforehand and be ready to demonstrate your problem-solving skills and attention to detail during the interview.
