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For Companies At a Glance
- Tasks: Create memorable experiences for members and guests in a luxury club environment.
- Company: Join The Roof Gardens, a vibrant community celebrating individuality and growth.
- Benefits: Competitive salary, generous holiday, discounts, and well-being support.
- Why this job: Be the face of exceptional service and make lasting connections with members.
- Qualifications: Experience in member relations and a passion for hospitality.
- Other info: Flexible hours with opportunities for personal and professional growth.
As the Membership Manager, you will serve as the primary point of contact for members and their guests within the club. Working across evenings and weekends, you will ensure that every visit delivers a personalized and seamless experience tailored to individual preferences. As a visible presence on the floor and a trusted ambassador for The Roof Gardens, you will embody the club’s values through professionalism, warmth, and integrity. Your confident, charismatic demeanour and meticulous attention to detail will help create memorable experiences that reflect the exceptional standards of our brand.
Key Responsibilities
- Cultivate genuine, lasting relationships with members and their guests, fostering a warm and welcoming environment whilst delivering attentive and friendly service from arrival to departure.
- Support membership growth by conducting ‘table touches’ to engage with members and their guests, sharing club offerings and promoting the value of membership.
- Ensure VIP members receive smooth, discreet, and exceptional service upon entry and throughout their visit.
- Respond promptly and professionally to member requests.
- Recommend improvements and innovations that drive member retention and continually enhance the overall experience.
- Compile member feedback and report this to the Membership team through the Member Experience Report, ensuring timely follow-up and resolution.
- Exercise sound judgment and autonomy in making decisions that enhance the member experience.
- Review daily booking to ensure personalised recognition of members prior to arrival.
About you
- Demonstratable experience in a similar Member/Customer relations role in a similar business in the luxury market.
- Prior experience working with Seven Rooms and CRM systems.
- Passionate about curating exceptional member experiences.
- Engaging, personable and professional at all times with exceptional attention to details.
- Discretion, confidentiality, and a true passion for hospitality and customer service.
- A desire to work flexible hours including evenings, weekends, and holidays as required.
Our Benefits
- Competitive salary above market rate.
- Late night taxi allowance.
- Meals on duty.
- 28 days holiday, increasing up to 33 days with each year of continuous service.
- Celebrate you day - paid time off on us.
- 50% discount when dining in our restaurants.
- Recognition vouchers awarded when your efforts are acknowledged by members.
- Generous 'Refer a Friend' scheme up to £1,000.
- Team socials to celebrate our successes.
- Uniform and dry cleaning provided.
- Access to Wagestream for financial well-being support.
- 24/7 confidential well-being and mental health support via our Employee Assistance Program.
- Growth opportunities, both personally and professionally.
- Breakout spaces with showers, secure storage, and areas to relax with colleagues.
- Paid day off each year for volunteering.
- Company pension scheme.
- Eye Test vouchers.
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it’s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
Membership Manager in London employer: THE ROOF GARDENS
Contact Detail:
THE ROOF GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Membership Manager, you'll be all about building relationships. Role-play with a friend or family member to get comfortable with engaging and connecting with others. The more natural you feel, the better you'll come across in interviews.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're not just there to talk about yourself but are also keen to understand how you can contribute to enhancing the member experience. Think about what you’d like to know about their current membership strategies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm for the role and the club.
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and member experiences. A touch of warmth and charisma in your writing can go a long way.
Tailor Your Application: Make sure to tailor your application specifically for the Membership Manager role. Highlight your relevant experience in customer relations and any specific skills that align with our values at The Roof Gardens. This shows us you’re genuinely interested in the position!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your formatting is clean and professional. A polished application speaks volumes about your meticulous nature.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our community and what we stand for!
How to prepare for a job interview at THE ROOF GARDENS
✨Know the Club Inside Out
Before your interview, make sure you research The Roof Gardens thoroughly. Familiarise yourself with their values, offerings, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your People Skills
As a Membership Manager, your ability to connect with members is crucial. Prepare examples from your past experiences where you've built strong relationships or handled difficult situations with grace. Highlight your warm and engaging personality during the interview.
✨Demonstrate Attention to Detail
The job requires meticulous attention to detail, so be ready to discuss how you ensure high standards in your work. Bring up specific instances where your attention to detail made a difference in member experiences or service delivery.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and discretion. Think of scenarios where you had to make quick decisions to enhance a customer’s experience. Practising these responses will help you feel more confident during the interview.
