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- Tasks: Deliver top-notch IT support and maintain critical systems in a vibrant hospitality environment.
- Company: The Roof Gardens, a unique social club with stunning views and a welcoming community.
- Benefits: Competitive salary, generous holiday, dining discounts, and well-being support.
- Other info: Opportunities for personal and professional growth in a supportive and inclusive environment.
- Why this job: Join a dynamic team where your tech skills make a real difference in a fun atmosphere.
- Qualifications: Experience in IT support, strong problem-solving skills, and excellent customer service.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Join to apply for the IT Support Engineer role at The Roof Gardens. The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, the club is a newâgeneration members venue set in an Art Deco gem created in 1938. Its community is built on openâmindedness, optimism and kindness, welcoming people of all backgrounds.
Key Responsibilities
- Deliver Outstanding IT Support â Serve as the goâto person for 1st and 2nd line IT support, helping colleagues resolve hardware, software and network issues quickly and confidently.
- Support Key Hospitality & Business Systems â Own support for critical systems across the business, including Micros Simphony POS, payment platforms, CRM and membership systems.
- Technology Security, Stability & Reliability â Maintain servers, networks and cybersecurity defences, proactively identifying and resolving issues, managing access controls and ensuring data protection and GDPR compliance.
- Improve, Develop & Enable the Business â Work closely with the IT Director and teams to implement new systems, optimise existing technology and train colleagues to use digital tools effectively.
Skills and Requirements
- Prior experience in IT support within a restaurant, hospitality or F&B environment.
- Strong knowledge of network infrastructure, endpoint management and experience with Micro Simphony POS, including Simphony EMC configuration and troubleshooting.
- Proactive mindset with the ability to problemâsolve and work independently.
- Exceptional customer service skills, able to communicate technical concepts to nonâtechnical users.
- Experience supporting a mixture of platforms, including Windows, Microsoft 365, Google Workspace and Apple Devices.
Competitive salary above market rate. 20 days holiday (excluding bank holidays), plus an extra "celebrate you" day and a paid volunteering day (increasing up to 33 days with each year of continuous service). 50% discount when dining in our restaurants. Generous "Refer a Friend" scheme up to ÂŁ1,000. Team socials to celebrate our successes. Access to Wagestream for financial wellâbeing support. 24/7 confidential wellâbeing and mental health support via our Employee Assistance Program. Growth opportunities, both personally and professionally. Breakout spaces with showers, secure storage and areas to relax with colleagues. Company pension scheme. Access to Hospitality Action benefits hub for discounts plus eyeâtest vouchers.
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesnât matter where you have come from; we are where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If youâd like to join us on the next chapter of The Roof Gardens, weâd love to hear from you.
IT Support Engineer in London employer: THE ROOF GARDENS
Contact Detail:
THE ROOF GARDENS Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Support Engineer in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Roof Gardens or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
â¨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you can demonstrate your problem-solving abilities and your experience with systems like Micros Simphony POS.
â¨Tip Number 3
Show your passion for hospitality tech! When you talk about your experiences, highlight how you've improved processes or helped colleagues understand tech better. This will resonate well with the culture at The Roof Gardens.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in hospitality IT support and any specific systems you've worked with, like Micros Simphony POS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why youâre excited about joining The Roof Gardens. Let us know how you can contribute to our community and culture.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love a proactive mindset, so share stories that demonstrate your ability to resolve problems independently and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at THE ROOF GARDENS
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network infrastructure and the specific systems mentioned in the job description, like Micros Simphony POS. Being able to discuss your experience with these technologies confidently will show that you're ready to hit the ground running.
â¨Showcase Your Customer Service Skills
Since this role involves helping colleagues with IT issues, be prepared to share examples of how you've provided exceptional customer service in the past. Think about times when you explained technical concepts to non-technical users and how you made their experience smoother.
â¨Demonstrate a Proactive Mindset
Employers love candidates who can think ahead. Be ready to discuss how you've identified and resolved IT issues before they became bigger problems. Share any experiences where you took the initiative to improve systems or processes.
â¨Embrace the Culture
The Roof Gardens values open-mindedness and optimism, so make sure to convey your enthusiasm for being part of a community that celebrates individuality. Share your thoughts on how you can contribute to this culture and support your colleagues in a hospitality environment.