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- Tasks: Lead commercial strategy and drive revenue across F&B, events, and memberships.
- Company: The Roof Gardens, a luxury hospitality venue in Kensington.
- Benefits: Generous holiday, bonus potential, pension contributions, and discounts.
- Why this job: Shape the future of a prestigious venue while driving growth and innovation.
- Qualifications: Experience in luxury hospitality and proven commercial success required.
- Other info: Dynamic role with opportunities for leadership and collaboration across departments.
The predicted salary is between 80000 - 100000 £ per year.
This executive role reports directly into The Roof Gardens' CEO and takes full responsibility for commercial output, strategy and performance across F&B Operations, Memberships and Events. The postholder will work in a visible and hands-on capacity to quickly assess and remedy challenges, whilst also shaping and implementing mid and long-term operational strategies and supporting wider initiatives in partnership with Marketing, Technology, Finance, Building compliance and other functions.
I am seeking conversations with candidates from deep, multi-site, membership-based, hospitality environments, who can talk comprehensively around their skills in managing change, be this tactical or strategic. The Roof Gardens has ambitions growth plans, so adaptability and versatility is key. Along with an ability to operate at pace and with authority, the selected candidate will have exemplary business and executive engagement skills, strong abilities running diverse projects/programmes and proven commercial capabilities. This is a hands-on, commercially led, leadership role, which will see the COO take a proactive view on the brand's ongoing development and expansion.
Responsibilities- Lead commercial strategy, driving revenue across F&B, ticketed events, partnerships and sponsorships.
- Develop business plans, growth strategies and operational frameworks aligned with expansion goals.
- Collaborate on budgeting, forecasting and financial performance, including full P&L responsibility.
- Build and manage relationships with partners, investors and creative collaborators.
- Implement scalable systems and processes across operations, production, logistics and commercial functions.
- Monitor performance against targets and implement actions to maximise revenue across all operating areas.
- Lead and champion service excellence across all Club spaces, ensuring a consistently high member experience.
- Collaborate with Marketing to support revenue-generating initiatives through strong communications and campaigns.
- Optimise F&B operations, service flow, systems and team structures to support efficient seven-day operations within licensing requirements.
- Oversee procurement and management of operational equipment within budget.
- Ensure the F&B offering reflects quality, seasonality and provenance in collaboration with the Chef Director.
- Support the successful delivery of events and member experiences with the Events and F&B teams.
- Ensure compliance with licensing, fire safety and crowd management regulations.
- Review member and guest feedback and implement improvements where required.
- Promote a leadership culture focused on service excellence, collaboration, accountability and employee engagement.
- Conduct regular performance reviews and objective setting with direct reports to support development and clear communication of Club priorities.
- Encourage strong cross-departmental collaboration and communication to support the Club's overall strategy.
- Multi-site experience within luxury hospitality, preferably in a member's club setting.
- Proven commercial track record, driving revenue growth and profitability in high-end, multi-site businesses.
- Hands-on leadership experience requiring both strategic thinking and operational credibility.
- Experience in licensing regulations, facilities management or site operations is advantageous.
- Track record of building and retaining high-performing leadership teams.
- Confident executive presence with the ability to influence at ownership level.
- Bonus: 20% discretionary annual KPI bonus.
- Pension via Legal and General 5% employer's contribution.
- 4% Flex Bens: can be put towards PMI, life assurance, dental.
- Holiday: 33 days + Celebrate You and Volunteer Day.
- Meals on duty.
- Generous discounts at the club.
COO - Greater London England employer: THE ROOF GARDENS
Contact Detail:
THE ROOF GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COO - Greater London England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on a COO role!
✨Tip Number 2
Show off your skills in interviews! When you get that chance to chat with hiring managers, be ready to discuss your experience in managing change and driving revenue. Use specific examples from your past roles to demonstrate how you’ve tackled challenges head-on.
✨Tip Number 3
Research the company thoroughly! Understand The Roof Gardens’ brand, values, and growth plans. This will not only help you tailor your conversation but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about wanting to join us at The Roof Gardens. Don’t miss out on this opportunity!
We think you need these skills to ace COO - Greater London England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of COO. Highlight your experience in multi-site, membership-based hospitality environments and showcase your commercial achievements. We want to see how your skills align with our ambitions at The Roof Gardens!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your hands-on leadership style and how you've successfully managed change in previous roles. Be sure to connect your experiences to the responsibilities outlined in the job description.
Showcase Your Strategic Thinking: In your application, don’t just list your past roles; explain how you’ve developed and implemented strategies that drove revenue growth. We’re looking for someone who can think big while also being ready to roll up their sleeves and get things done.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at THE ROOF GARDENS
✨Know Your Numbers
As a COO, you'll need to demonstrate your commercial acumen. Brush up on your financial metrics, P&L statements, and revenue growth strategies. Be ready to discuss specific examples of how you've driven profitability in previous roles.
✨Showcase Your Leadership Style
This role requires a hands-on leader who can inspire teams. Prepare to share stories that highlight your leadership style, particularly in multi-site environments. Think about how you've built high-performing teams and fostered collaboration across departments.
✨Be Ready for Change Management Questions
Given the emphasis on adaptability, expect questions around managing change. Have examples ready that illustrate your experience with tactical and strategic changes in operations, especially in hospitality settings. Highlight your problem-solving skills and how you’ve successfully navigated challenges.
✨Understand the Brand and Its Vision
Research The Roof Gardens thoroughly. Understand their brand values, current offerings, and future ambitions. Be prepared to discuss how your vision aligns with theirs and how you can contribute to their growth plans, especially in F&B and events.