Barista - London

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

We are looking for a talented Barista to join our team. As a member of our front-of-house service team, you will be responsible for the execution of our hot drinks offering, helping deliver a world class service alongside a highly trained, charismatic team whose collective goal is to deliver excellence to our members. You will be proud to uphold the club’s service standards, deliver beautiful and delicious drinks every time, and help build the reputation of The Roof Gardens.

We seek somebody with solid experience, ideally in a similar environment, an impeccable demeanour, excellent customer service skills, and the ability to remain calm under pressure. You should be curious, detail oriented and motivated with a passion for coffee, food and hospitality.

Key Responsibilities:

• Manage day-to-day coffee operations including welcoming guests warmly, producing drinks with precision and efficiency, restocking bar, and taking orders and processing payments through POS system.
• Maintain a high-quality beverage service and learn guest preferences for a personalised service where possible.
• Demonstrate teamwork, professionalism and high personal standards and set a positive example for new team members.
• Collaborate with wider F&B team to achieve departmental KPI’s and contribute creative ideas.
• Maintain cleanliness throughout the bar, including equipment and storage areas and report any issues with maintenance to line manager.
• Assist with stocktaking and anticipate supplies for peak demand.
• Follow procedures for reporting, compliance, and inventory management.
• Comply with security, fire, health & safety, and licensing regulations.

Skills & Requirements:

• Accomplished barista skills and passion for craft.
• Enthusiastic with lots of energy, able to stay composed under pressure.
• Understanding of luxury lifestyle market, private membership clubs/hospitality businesses or similar with demonstrable experience in fast-paced, multi-outlet businesses.
• A desire to keep customer experience firmly in mind whilst carrying out your duties.
• An eye for detail, with the ability to look ahead and pre-empt issues or challenges.
• You will need to be an excellent communicator with great organisational skills.
• You will possess a friendly, characterful demeanour and take genuine pleasure in supporting colleagues to fulfil their potential.
• A desire to work evenings, weekends, and holidays as required.

Our Benefits:

• Competitive salary above market rate - We are proud to be a London Living Wage Employer.
• Late night taxi allowance.
• Meals on duty.
• 28 days holiday, plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service).
• 50% discount when dining in our restaurants.
• Recognition vouchers awarded when your efforts are acknowledged by members.
• Generous 'Refer a Friend' scheme up to £1,000.
• Team socials to celebrate our successes.
• Uniform and dry cleaning provided.
• Access to Wagestream for financial well-being support.
• 24/7 confidential well-being and mental health support via our Employee Assistance Program.
• Growth opportunities, both personally and professionally.
• Breakout spaces with showers, secure storage, and areas to relax with colleagues.
• Company pension scheme.
• Access to Hospitality Action benefits hub including eye Test vouchers.

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.