At a Glance
- Tasks: Support daily operations and deliver outstanding experiences for members and guests.
- Company: The Roof Gardens, a vibrant social club in Kensington with stunning views.
- Benefits: Competitive salary, generous holiday, team socials, and well-being support.
- Other info: Flexible hours with a focus on teamwork and personal development.
- Why this job: Join a community that celebrates individuality and offers growth opportunities.
- Qualifications: Experience in luxury hospitality and strong customer service skills.
The predicted salary is between 53000 - 53000 £ per year.
- Assistant Front Of House Manager - London Assistant Front Of House Manager
- Front of House
- Assistant Front of House Manager | 45 Hours | Up to £53,000 per Annum | Kensington
- THE ROOF GARDENS
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington.
Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.
A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks.
An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy.
The Roof Gardens' community is united by open-mindedness, optimism and kindness, not defined by background.
The Role
We are looking for an experienced Assistant Front of House Manager to support the daily operation of our Front of House team and help deliver an outstanding experience for our members and guests.
Working alongside the Front of House Manager, you will lead the team during shifts, ensure consistently high service standards and provide operational support across the Club.
Key Responsibilities
- Support the day-to-day operation of Front of House, ensuring a seamless member and guest experience.
- Welcome members and guests with a warm, professional and personalised approach.
- Oversee reception activities including reservations, guest check-in, enquiries and event ticketing.
- Monitor service standards and resolve member enquiries or issues promptly.
- Work closely with Membership, Food & Beverage, Events and Security teams to ensure smooth operations.
- Supervise, coach and support the Front of House team during shifts.
- Assist with team training, onboarding and rota planning.
- Maintain accurate member records and ensure compliance with Club policies, GDPR, health and safety requirements.
- Ensure Front of House areas are presented to the highest standards.
- Support the delivery of Club events and undertake other duties as required.
Experience
- Previous supervisory experience in Reception or Assistant Front of House Manager roles within luxury hospitality, hotels, private members' clubs or premium venues.
- Excellent customer service, communication and interpersonal skills.
- Strong knowledge of reservation systems such as Open Table, Seven Rooms or Res Diary.
- Experience leading and motivating teams in a fast-paced environment.
- Strong organisational skills with the ability to prioritise effectively.
- Confident using reservation and booking systems with good IT and administrative skills.
- Professional, approachable and discreet, with excellent attention to detail.
- Flexibility to work evenings, weekends and public holidays as required.
- Our Benefits
- Competitive salary above market rate - We are proud to be a London Living Wage Employer
- Late night taxi allowance
- Meals on duty
- 28 days holiday, plus an extra 'celebrate you day' & a paid voluteering day (increasing up to 33 days with each year of continuous service)
- 50% discount when dining in our restaurants
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous 'Refer a Friend' scheme up to £1,000
- Team socials to celebrate our successes
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Company pension scheme
- Access to Hospitality Action benefits hub including eye Test vouchers
We are a community united by attitude, curiosity and optimism, not defined by background.
We celebrate individuality and free expression.
It doesn't matter where you have come from, it's where you are going.
The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you'd like to join us on the next chapter of The Roof Gardens, we'd love to hear from you.
Assistant Front Of House Manager - London employer: THE ROOF GARDENS
The Roof Gardens in Kensington is an exceptional employer, offering a vibrant work environment that fosters collaboration and personal growth. As a Chef de Partie, you will enjoy competitive pay, 28 days of holiday, and the opportunity to be part of a dynamic team dedicated to delivering high-quality dining experiences. Join us to develop your culinary skills in a unique and inspiring location.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Of House Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like THE ROOF GARDENS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to THE ROOF GARDENS
Don't be shy about reaching out to THE ROOF GARDENS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Of House Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about THE ROOF GARDENS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at THE ROOF GARDENS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
