At a Glance
- Tasks: Lead and innovate in a dynamic hospitality environment, driving commercial strategy and operational excellence.
- Company: The Roof Gardens, an iconic multi-site venue redefining member experiences.
- Benefits: Competitive salary, 20% bonus, generous holiday, and discounts at the club.
- Other info: Fast-paced, hands-on role with excellent growth opportunities and a focus on service excellence.
- Why this job: Shape the future of luxury hospitality while making a real impact on member experiences.
- Qualifications: Experience in multi-site luxury hospitality and proven commercial success.
The predicted salary is between 80000 - 100000 £ per year.
The Roof Gardens (Kensington, W8 5SA) is seeking a Chief Operations Officer. This executive role reports directly to the CEO and takes full responsibility for commercial output, strategy, and performance across F&B Operations, Memberships, and Events. The postholder will work in a visible and hands-on capacity to quickly assess and remedy challenges while shaping and implementing mid and long-term operational strategies in partnership with Marketing, Technology, Finance, Building compliance, and other functions.
This iconic multi-site hospitality venue is entering a new era, redefining aspirational experiences for its members and their guests. We are looking for candidates from deep, multi-site, membership-based hospitality environments who can discuss their skills in managing change, both tactical and strategic. The Roof Gardens has ambitious growth plans, so adaptability and versatility are key.
The selected candidate will have exemplary business and executive engagement skills, strong abilities in running diverse projects/programmes, and proven commercial capabilities. This is a hands-on, commercially led leadership role, where the COO will take a proactive view on the brand's ongoing development and expansion.
Responsibilities will include:
- Lead commercial strategy, driving revenue across F&B, ticketed events, partnerships, and sponsorships.
- Develop business plans, growth strategies, and operational frameworks aligned with expansion goals.
- Collaborate on budgeting, forecasting, and financial performance, including full P&L responsibility.
- Build and manage relationships with partners, investors, and creative collaborators.
- Implement scalable systems and processes across operations, production, logistics, and commercial functions.
- Monitor performance against targets and implement actions to maximise revenue across all operating areas.
- Lead and champion service excellence across all Club spaces, ensuring a consistently high member experience.
- Collaborate with Marketing to support revenue-generating initiatives through strong communications and campaigns.
- Optimise F&B operations, service flow, systems, and team structures to support efficient seven-day operations within licensing requirements.
- Oversee procurement and management of operational equipment within budget.
- Ensure the F&B offering reflects quality, seasonality, and provenance in collaboration with the Chef Director.
- Support the successful delivery of events and member experiences with the Events and F&B teams.
- Ensure compliance with licensing, fire safety, and crowd management regulations.
- Review member and guest feedback and implement improvements where required.
- Promote a leadership culture focused on service excellence, collaboration, accountability, and employee engagement.
- Conduct regular performance reviews and objective setting with direct reports to support development and clear communication of Club priorities.
- Encourage strong cross-departmental collaboration and communication to support the Club's overall strategy.
Required exposure and experience:
- Multi-site experience within luxury hospitality, preferably in a member's club setting.
- Proven commercial track record, driving revenue growth and profitability in high-end, multi-site businesses.
- Hands-on leadership experience requiring both strategic thinking and operational credibility.
- Experience in licensing regulations, facilities management, or site operations is advantageous.
- Track record of building and retaining high-performing leadership teams.
- Confident executive presence with the ability to influence at ownership level.
Associated Package:
- Bonus: 20% discretionary annual KPI bonus
- Pension: via Legal and General 5% employers' contribution
- Flex Bens: Can be put towards PMI, Life assurance, Dental
- Holiday: 33 days + Celebrate You and Volunteer Day
- Meals on duty
- Generous discounts at the club
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
COO in Kensington employer: THE ROOF GARDENS
The Roof Gardens is an exceptional employer, offering a dynamic and prestigious environment for its employees in the heart of Kensington. With a strong focus on employee growth and collaboration, the company provides generous benefits including a competitive bonus structure, extensive holiday allowance, and opportunities for professional development within a vibrant hospitality setting. As part of a forward-thinking team, you will play a pivotal role in shaping memorable experiences for members and guests alike, all while enjoying the unique advantages of working at this iconic venue.
StudySmarter Expert Advice🤫
We think this is how you could land COO in Kensington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills in interviews! When you land that interview, come prepared with examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and really highlight your hands-on experience and strategic thinking.
✨Tip Number 3
Research the company inside out! Before any interview, make sure you know The Roof Gardens' mission, values, and recent developments. This will not only help you tailor your responses but also show your genuine interest in the role and the company’s future.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows us you’re serious about joining our team. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace COO in Kensington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the COO role at The Roof Gardens. Highlight your experience in multi-site hospitality and any relevant achievements that align with their goals. We want to see how you can bring your unique skills to the table!
Showcase Your Leadership Style:In your application, emphasise your hands-on leadership approach and how you've successfully managed change in previous roles. We’re looking for someone who can lead with authority while fostering a collaborative environment, so let us know how you do that!
Demonstrate Commercial Acumen:Since this role is all about driving revenue and operational excellence, make sure to include specific examples of how you've achieved commercial success in past positions. We love numbers, so if you can quantify your impact, even better!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any updates regarding your application. Let’s get started on this exciting journey together!
How to prepare for a job interview at THE ROOF GARDENS
✨Know Your Numbers
As a COO, you'll need to demonstrate your commercial acumen. Brush up on key financial metrics and be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples of how you've managed P&L responsibilities and improved profitability.
✨Showcase Your Leadership Style
This role requires a hands-on leader who can inspire teams. Think about your leadership style and prepare to share examples of how you've built high-performing teams and fostered a culture of service excellence. Be ready to discuss how you handle performance reviews and set objectives.
✨Understand the Brand
The Roof Gardens is all about creating exceptional experiences. Research their brand values and recent initiatives. Be prepared to discuss how your vision aligns with their goals and how you can contribute to redefining their member experiences.
✨Prepare for Change Management Questions
Given the dynamic nature of this role, expect questions around managing change. Reflect on past experiences where you've successfully navigated challenges or implemented new strategies. Be ready to discuss your approach to adaptability and versatility in fast-paced environments.
