At a Glance
- Tasks: Provide top-notch IT support and help colleagues with tech issues.
- Company: The Roof Gardens, a vibrant social club in the sky with stunning views.
- Benefits: Competitive salary, generous holiday, dining discounts, and wellness support.
- Other info: Dynamic work environment with team socials and a focus on well-being.
- Why this job: Join a community that values individuality and offers growth opportunities.
- Qualifications: Experience in IT support, strong problem-solving skills, and great customer service.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the IT Support Engineer role at The Roof Gardens. The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, the club is a new‑generation members venue set in an Art Deco gem created in 1938. Its community is built on open‑mindedness, optimism and kindness, welcoming people of all backgrounds.
Key Responsibilities
- Deliver Outstanding IT Support – Serve as the go‑to person for 1st and 2nd line IT support, helping colleagues resolve hardware, software and network issues quickly and confidently.
- Support Key Hospitality & Business Systems – Own support for critical systems across the business, including Micros Simphony POS, payment platforms, CRM and membership systems.
- Technology Security, Stability & Reliability – Maintain servers, networks and cybersecurity defences, proactively identifying and resolving issues, managing access controls and ensuring data protection and GDPR compliance.
- Improve, Develop & Enable the Business – Work closely with the IT Director and teams to implement new systems, optimise existing technology and train colleagues to use digital tools effectively.
Skills and Requirements
- Prior experience in IT support within a restaurant, hospitality or F&B environment.
- Strong knowledge of network infrastructure, endpoint management and experience with Micro Simphony POS, including Simphony EMC configuration and troubleshooting.
- Proactive mindset with the ability to problem‑solve and work independently.
- Exceptional customer service skills, able to communicate technical concepts to non‑technical users.
- Experience supporting a mixture of platforms, including Windows, Microsoft 365, Google Workspace and Apple Devices.
Benefits
- Competitive salary above market rate.
- 20 days holiday (excluding bank holidays), plus an extra “celebrate you” day and a paid volunteering day (increasing up to 33 days with each year of continuous service).
- 50% discount when dining in our restaurants.
- Generous "Refer a Friend" scheme up to £1,000.
- Team socials to celebrate our successes.
- Access to Wagestream for financial well‑being support.
- 24/7 confidential well‑being and mental health support via our Employee Assistance Program.
- Growth opportunities, both personally and professionally.
- Breakout spaces with showers, secure storage and areas to relax with colleagues.
- Company pension scheme.
- Access to Hospitality Action benefits hub for discounts plus eye‑test vouchers.
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from; we are where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.
IT Support Engineer employer: THE ROOF GARDENS
The Roof Gardens in Kensington is an exceptional employer, offering a vibrant work environment that fosters collaboration and personal growth. As a Chef de Partie, you will enjoy competitive pay, 28 days of holiday, and the opportunity to be part of a dynamic team dedicated to delivering high-quality dining experiences. Join us to develop your culinary skills in a unique and inspiring location.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Roof Gardens or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service approach. Think of real-life examples where you've solved IT issues or helped someone understand tech better – this will show you're the right fit for the role.
✨Tip Number 3
Show your enthusiasm for the hospitality industry! Research The Roof Gardens and be ready to discuss how your IT support can enhance their operations. This will demonstrate your commitment and understanding of their unique environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in hospitality IT support and any specific systems you've worked with, like Micros Simphony POS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why you’re excited about joining The Roof Gardens. Let us know how you can contribute to our community and culture.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love proactive problem-solvers, so share stories that demonstrate your ability to think on your feet and resolve challenges effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at THE ROOF GARDENS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network infrastructure and the specific systems mentioned in the job description, like Micros Simphony POS. Being able to discuss your experience with these technologies confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves helping colleagues with IT issues, be prepared to share examples of how you've provided exceptional customer service in the past. Think about times when you explained technical concepts to non-technical users and how you made their experience smoother.
✨Demonstrate a Proactive Mindset
Employers love candidates who take initiative. Be ready to discuss situations where you identified potential problems before they escalated and how you took steps to resolve them. This will highlight your problem-solving skills and your ability to work independently.
✨Embrace the Culture
The Roof Gardens values open-mindedness and optimism, so make sure to convey your enthusiasm for joining a community that celebrates individuality. Share your thoughts on how you can contribute to this positive environment and support your colleagues in their tech journeys.
