At a Glance
- Tasks: Create unforgettable experiences for Members and guests at a stunning rooftop venue.
- Company: The Roof Gardens, a vibrant members club with a rich legacy.
- Benefits: Up to £18.50/hour, 28+ days holiday, dining discounts, and wellness support.
- Other info: Dynamic team environment with regular socials and recognition for your efforts.
- Why this job: Join a community that values individuality and offers growth opportunities.
- Qualifications: Experience in hospitality and excellent communication skills required.
The predicted salary is between 18.5 - 18.5 £ per hour.
- Contract: Permanent
Salary: Up to £18.50 Per hour - THE ROOF GARDENS
The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington.
Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.
A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks.
An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy.
The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
The Role
We're looking for a warm, confident and highly personable Guest Relations Host to join our Front of House team.
This role is all about creating a seamless, personalised experience for our Members and their guests.
You'll be a visible and approachable presence across the Club, acting as a trusted point of contact and taking ownership of enquiries from start to finish.
You'll build genuine relationships with Members, learn their preferences, anticipate their needs and help make every visit feel effortless.
Key Responsibilities
- Welcome Members and guests with warmth, confidence and professionalism.
- Build genuine relationships with Members and remember names, preferences and interests.
- Provide knowledgeable information about the Club, restaurants, events, facilities and experiences.
- Assist with reservations, event bookings, tickets, Club App queries and special requests.
- Support VIP arrivals, hosted visits, inductions and special occasions.
- Take ownership of Member enquiries and ensure they are followed through to resolution.
- Work closely with all Club teams to provide seamless communication and service.
- Maintain excellent knowledge of daily Club activity, events, bookings and operational changes.
- Support busy services and large-scale events, including guest arrivals and management.
- Use Seven Rooms and Salesforce accurately to support reservations and Member profiles.
- Communicate relevant Member preferences, feedback and interactions effectively.
- Identify issues proactively and find practical, solution-focused outcomes.
- Maintain high standards of presentation, discretion and confidentiality.
- Follow all Club, health & safety, security and operational procedures.
About You
- Previous experience in hospitality, Front of House, reception or guest relations.
- Experience within a Members Club, luxury hotel or premium hospitality environment is desirable.
- Naturally warm, welcoming and confident, with a genuine passion for hospitality.
- Excellent communication and relationship-building skills.
- Highly organised, proactive and solution-focused.
- Excellent memory and attention to detail.
- Calm and professional under pressure.
- Comfortable working across multiple teams in a fast-paced environment.
- Confident using technology and willing to learn new systems.
- Discreet, polished and professional at all times.
- A positive team player who genuinely enjoys creating exceptional experiences.
- Competitive salary above market rate
- 28 days holiday, plus an extra 'celebrate you day' & a paid voluteering day (increasing up to 33 days with each year of continuous service)
- 50% discount when dining in our restaurants
- Recognition vouchers awarded when your efforts are acknowledged by members
- Generous 'Refer a Friend' scheme up to £1,000
- Team socials to celebrate our successes
- Uniform and dry cleaning provided
- Access to Wagestream for financial well-being support
- 24/7 confidential well-being and mental health support via our Employee Assistance Program
- Growth opportunities, both personally and professionally
- Breakout spaces with showers, secure storage, and areas to relax with colleagues
- Company pension scheme
- Access to Hospitality Action benefits hub including eye Test vouchers
We are a community united by attitude, curiosity and optimism, not defined by background.
We celebrate individuality and free expression.
It doesn't matter where you have come from, it's where you are going.
The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you'd like to join us on the next chapter of
The Roof Gardens , we'd love to hear from you.
#J-18808-Ljbffr
Guest Relations Host employer: The Roof Gardens
The Roof Gardens is an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and teamwork. Located in the heart of Kensington, employees benefit from a dynamic environment that fosters personal growth and development, alongside opportunities to engage with VIP guests and enhance their hospitality skills. With a commitment to excellence and a supportive team atmosphere, working here means being part of a prestigious establishment that values its staff and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Roof Gardens. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Roof Gardens
Don't be shy about reaching out to The Roof Gardens directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Roof Gardens and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Roof Gardens
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
