At a Glance
- Tasks: Shape and optimise tech for amazing experiences in hospitality.
- Company: Join The Roof Gardens, a vibrant venue with a focus on innovation.
- Benefits: Competitive salary, 20+ days holiday, dining discounts, and wellness support.
- Other info: Great growth opportunities and a fun team culture await you!
- Why this job: Lead impactful projects and collaborate with diverse teams in a dynamic environment.
- Qualifications: Experience in digital platforms, CRM, and modern AI technologies.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a detail-oriented Business Systems Analyst to help shape and optimise the technology that powers our venues. Working at the intersection of business and IT, you’ll lead projects and improve systems that support outstanding experiences for both our teams and members.
Key Responsibilities
- Business Analysis & Process Improvement: Partner with teams across Membership, F&B, Sales, Revenue and Finance to analyse business processes and identify improvement opportunities to enhance systems.
- Systems Optimisation & Project Delivery: Lead the implementation, upgrade and integration of core hospitality and business systems, managing projects end-to-end and ensuring solutions are efficient, scalable and user-focused.
- Stakeholder Collaboration & Systems Expertise: Act as a subject-matter expert for business systems, leading cross-functional workshops with internal teams and vendors, supporting testing cycles, and ensuring smooth adoption and issue resolution.
- Data, Governance & Technology Strategy: Enable data-driven decision-making through accurate reporting, maintain system documentation and governance standards, manage IT contracts and costs, and contribute to the long-term digital and infrastructure roadmap.
Skills & Requirements
- Proven experience delivering user-focused digital platforms and high-quality customer experiences.
- Strong CRM experience, including data management, reporting and analysis.
- Experience managing and integrating multiple digital platforms, working with cloud and enterprise tools (e.g. Salesforce, Google Cloud), agencies and tender processes.
- Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI) with a strong interest in emerging tech and innovation.
- Clear, structured thinker with strong problem-solving skills, able to translate business needs into effective technical solutions.
- Collaborative, emotionally intelligent communicator with commercial awareness, a strong UX mindset and the ability to influence stakeholders at all levels.
Benefits
- Competitive salary above market rate.
- 20 days holiday (excluding bank holidays), plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service).
- 50% discount when dining in our restaurants.
- Generous 'Refer a Friend' scheme up to £1,000.
- Team socials to celebrate our successes.
- Access to Wagestream for financial well-being support.
- 24/7 confidential well-being and mental health support via our Employee Assistance Program.
- Growth opportunities, both personally and professionally.
- Breakout spaces with showers, secure storage, and areas to relax with colleagues.
- Company pension scheme.
- Access to Hospitality Action benefits hub for discounts plus eye Test vouchers.
Business System Analyst in England employer: The Roof Gardens
The Roof Gardens is an exceptional employer, offering a vibrant work culture in the heart of London where team members are valued for their contributions to creating memorable experiences for our guests. With a focus on employee growth, we provide ongoing training and development opportunities, ensuring that our staff can thrive in their roles while enjoying the unique advantage of working in one of London's most iconic venues. Join us to be part of a dynamic team that prioritises collaboration, creativity, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Business System Analyst in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Roof Gardens values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Roof Gardens might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Roof Gardens!
✨Direct Apply to The Roof Gardens
Let's not forget to apply directly through the The Roof Gardens website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business System Analyst in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Roof Gardens.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Roof Gardens. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Roof Gardens
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
