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- Tasks: Shape and optimise tech for amazing experiences in hospitality.
- Company: Join The Roof Gardens, a vibrant venue with a focus on innovation.
- Benefits: Competitive salary, 20+ days holiday, dining discounts, and wellness support.
- Other info: Great growth opportunities and a fun team culture await you!
- Why this job: Lead impactful projects and collaborate with diverse teams in a dynamic environment.
- Qualifications: Experience in digital platforms, CRM, and modern AI technologies.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a detail-oriented Business Systems Analyst to help shape and optimise the technology that powers our venues. Working at the intersection of business and IT, you’ll lead projects and improve systems that support outstanding experiences for both our teams and members.
Key Responsibilities
- Business Analysis & Process Improvement: Partner with teams across Membership, F&B, Sales, Revenue and Finance to analyse business processes and identify improvement opportunities to enhance systems.
- Systems Optimisation & Project Delivery: Lead the implementation, upgrade and integration of core hospitality and business systems, managing projects end-to-end and ensuring solutions are efficient, scalable and user-focused.
- Stakeholder Collaboration & Systems Expertise: Act as a subject-matter expert for business systems, leading cross-functional workshops with internal teams and vendors, supporting testing cycles, and ensuring smooth adoption and issue resolution.
- Data, Governance & Technology Strategy: Enable data-driven decision-making through accurate reporting, maintain system documentation and governance standards, manage IT contracts and costs, and contribute to the long-term digital and infrastructure roadmap.
Skills & Requirements
- Proven experience delivering user-focused digital platforms and high-quality customer experiences.
- Strong CRM experience, including data management, reporting and analysis.
- Experience managing and integrating multiple digital platforms, working with cloud and enterprise tools (e.g. Salesforce, Google Cloud), agencies and tender processes.
- Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI) with a strong interest in emerging tech and innovation.
- Clear, structured thinker with strong problem-solving skills, able to translate business needs into effective technical solutions.
- Collaborative, emotionally intelligent communicator with commercial awareness, a strong UX mindset and the ability to influence stakeholders at all levels.
Benefits
- Competitive salary above market rate.
- 20 days holiday (excluding bank holidays), plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service).
- 50% discount when dining in our restaurants.
- Generous 'Refer a Friend' scheme up to £1,000.
- Team socials to celebrate our successes.
- Access to Wagestream for financial well-being support.
- 24/7 confidential well-being and mental health support via our Employee Assistance Program.
- Growth opportunities, both personally and professionally.
- Breakout spaces with showers, secure storage, and areas to relax with colleagues.
- Company pension scheme.
- Access to Hospitality Action benefits hub for discounts plus eye Test vouchers.
Business System Analyst in England employer: THE ROOF GARDENS
Contact Detail:
THE ROOF GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Analyst in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their business systems and think about how your skills can enhance their operations. Tailor your responses to show how you can add value right from the get-go.
✨Tip Number 3
Practice your problem-solving skills! As a Business Systems Analyst, you'll need to demonstrate your ability to tackle challenges. Use mock interviews to showcase your analytical thinking and how you approach system optimisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Business System Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business System Analyst role. Highlight your experience with CRM systems, project management, and any relevant tech skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your experience in improving business processes and working with cross-functional teams.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love clear, structured thinkers who can translate business needs into effective solutions, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at THE ROOF GARDENS
✨Know Your Systems
Familiarise yourself with the core hospitality and business systems mentioned in the job description, like Salesforce and Google Cloud. Be ready to discuss how you've used similar platforms in the past and how you can optimise them for better user experiences.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed business processes and identified improvement opportunities. Use specific metrics or outcomes to demonstrate your impact, as this will show your potential employer that you can deliver user-focused digital platforms.
✨Communicate Effectively
Practice articulating complex technical concepts in a clear and structured manner. Since the role requires collaboration with various stakeholders, being able to influence and communicate effectively is key. Think of scenarios where you've successfully led cross-functional workshops or resolved issues.
✨Stay Ahead of Tech Trends
Brush up on modern AI technologies and emerging tech trends relevant to the role. Showing your enthusiasm for innovation and how it can be applied to improve systems will set you apart from other candidates. Be prepared to discuss how you can leverage these technologies in your work.