Lead Analyst, Fraud Strategy

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal; we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting-edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem-solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the role and team

We're looking for a talented fraud analyst to help us in our fight against fraud. This role will sit in the Fraud Intelligence team, responsible for fraud identification, mitigation and prevention. Working together with Product, Commercial Managers, Engineering and Data Science teams, the analyst will work to spot the latest fraud trends and drive impactful fraud prevention solutions whilst ensuring a seamless journey for our customers. On the technical side, you will be working with a wide variety of technologies, datasets and techniques to drive meaningful insights and material improvements.

What you bring to the table

• 5+ years in payment fraud analytics (or data analysis/data science with meaningful experience in the fraud and financial crime prevention space) in financial services or fintech.
• High proficiency in SQL and data analysis, able to produce high quality actionable insights, visualisations and analysis from large complex datasets.
• Deep understanding of chargeback prevention from the merchant perspective, and the tools and techniques available to help with this (device profiling, behavioural profiling, machine learning).
• Exceptional communication skills, able to engage productively with stakeholders at all levels across the organization and able to produce high quality written analysis understandable by wide, sometimes non-technical audiences.
• An ability to see the bigger picture: a problem-solving approach that gets to the underlying business questions, using a variety of data sources and information. The ability to translate a problem into an actionable plan.
• Comfortable with balancing multiple priorities, working to a fast tempo and adapting to the needs of the business.

What you will focus on

• Work in a collaborative and cross-functional way to identify, quantify and make data-driven business decisions to reduce our exposure to fraud.
• Champion the use of data to optimise the way we combat fraud in the business.
• Work collaboratively with a wide range of stakeholders across the entire business to prioritise and translate compliance and business requirements into innovative solutions.
• Identify opportunities for improvement through data analysis, AB testing, tracking, and the creation of self-serve tools.
• Present results back to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences.
• Make significant changes to the way that the function and team operate on a regular basis. You will see and feel the impact of your work on the business regularly.

Bonus Points

• Experience in Financial Crime compliance (Transaction Monitoring).
• Experience in fraud prevention on stored value products (e.g. current accounts or wallets) and/or credit facilities.
• Experience in Python for data analytics, scripting or machine learning.

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.