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- Tasks: Manage patient appointments and provide excellent reception service in a friendly healthcare setting.
- Company: Small, supportive GP practice with a focus on work-life balance.
- Benefits: Flexible hours, ongoing training, and a clean, modern work environment.
- Why this job: Join a dedicated team and make a real difference in patient care.
- Qualifications: GCSEs in English and Maths; experience in a GP practice is a plus.
- Other info: Convenient location with onsite parking and close to shops and gyms.
The predicted salary is between 13 - 16 £ per hour.
A part-time (18 hrs) Receptionist/Administrator is required for a surgery with approximately 4600 patients in Harold Hill, Romford. Applicants need to be flexible and ideally have a minimum of 1 year receptionist/admin experience in an NHS GP environment, although training will be provided for the right candidate. Experience in using EMIS-Web would be an advantage.
We are a friendly small practice in a purpose-built building with excellent support structures and training. We are close to the A12/M25, have onsite parking facilities, and are near a large gym and shops.
Main duties of the job:
- Booking and cancelling patient appointments
- Ensuring an effective and efficient reception service is provided to patients and any other visitors to the practice
- Answering calls and dealing with enquiries and tasks on the IT system
- Documenting, scanning, issuing repeat prescriptions, and actioning emails
- Dealing with all general enquiries, explaining procedures, and making new and follow-up appointments
About us:
We are a small practice looking for someone who is committed to working in the healthcare setting. We offer a great work-life balance and welcome new employees into the team. We operate out of a multidisciplinary team building and have regular meetings. We are very organised and supportive, and we encourage ongoing training and career development in the NHS. Our team consists of 2 full-time equivalent doctors, 1 nurse, and a small team of admin/reception staff. New staff members are expected to work in both reception and admin as needed by the practice. We provide a stable work environment that is clean and modern.
Opening times: 8am-6.30pm, we do not open on weekends or offer extended hours.
Job responsibilities:
- Answering and making calls
- Documenting in EMIS WEB
- Dealing with all general enquiries, explaining procedures, and making new and follow-up appointments
- Checking and responding to the practice email inbox
- Actioning tasks in EMIS WEB
- Actioning repeat prescription requests (mostly electronic)
- Scanning documents / transferring documents from email into EMIS WEB
- Actioning recall lists under the direction of the practice manager
- Actioning any other tasks under the direction of the practice manager or partners
Qualifications:
- GCSE grade C minimum in English and Maths
Experience:
- Able to converse in English and remain calm under pressure
- Able to work as part of a larger team
- Experience of working in a GP practice (EMIS WEB experience preferable)
GP Receptionist/Administrator in Romford employer: The Robins Surgery
Contact Detail:
The Robins Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist/Administrator in Romford
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the surgery and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception and admin roles. Think about your past experiences and how they relate to the job description, especially your ability to handle calls and manage patient enquiries.
✨Tip Number 3
Show off your flexibility! Since the role requires adaptability, be ready to discuss times when you've successfully juggled multiple tasks or adapted to changes in a busy environment. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist/Administrator in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience you have in a GP practice or similar environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your admin and receptionist experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you're interested in joining our friendly team and how you can contribute to our practice. A personal touch goes a long way in making your application stand out.
Showcase Your Flexibility: Since we need someone flexible, make sure to mention your availability in your application. Whether it’s covering shifts or adapting to new tasks, let us know how you can fit into our dynamic team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice!
How to prepare for a job interview at The Robins Surgery
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and how GP practices operate. Familiarise yourself with common procedures and terminology, especially if you have experience with EMIS-Web. This will show that you're serious about the role and ready to hit the ground running.
✨Show Your Flexibility
Since the job requires flexibility, be prepared to discuss your availability during the interview. Think about how you can adapt to the needs of the practice and demonstrate your willingness to take on various tasks in both reception and admin roles.
✨Practice Your Communication Skills
As a receptionist/administrator, you'll need to communicate effectively with patients and colleagues. Practice answering common questions you might face, like how to handle difficult situations or explain procedures clearly. This will help you feel more confident during the interview.
✨Highlight Teamwork Experience
The practice values teamwork, so be ready to share examples of how you've successfully worked in a team before. Discuss any experiences where you collaborated with others to achieve a common goal, especially in a healthcare setting, as this will resonate well with the interviewers.
