GP Receptionist/Administrator

We are looking to recruit a full-time (35 hours) or two part-time Receptionist/Administrators to join our supportive team. The successful candidate must have previous experience working in a GP surgery, be confident using EMIS Web, and be IT literate. In this key front-line role, you will act as the first point of contact for patients, helping to provide a welcoming environment while ensuring efficient day-to-day administration, smooth running of reception services, and high-quality patient care within a fast-paced healthcare setting.

Main duties of the job:

• Greet and assist patients and visitors in a professional manner
• Book, cancel, and manage patient appointments
• Answer telephone calls and respond to enquiries
• Maintain and update patient records accurately
• Process repeat prescription requests
• Provide administrative support to clinical staff
• Handle incoming and outgoing correspondence
• Ensure patient confidentiality at all times
• Manage general reception duties and keep the area organised

About us:

We are a friendly, highly computerised GP practice of around 4,500 patients based in Harold Hill, operating from a modern purpose-built building with on-site parking and excellent transport links close to the A12 and M25.

Job responsibilities:

• Act as the first point of contact for patients, visitors, and telephone enquiries
• Book, amend, and manage patient appointments using EMIS Web
• Handle incoming calls, emails, and practice correspondence professionally
• Maintain accurate and up-to-date patient records
• Process repeat prescription requests in line with practice procedures
• Provide administrative support to doctors, nurses, and other clinical staff
• Ensure all patient information is handled confidentially
• Carry out general reception and administrative duties to support daily practice operations
• Work efficiently within a busy, fast-paced GP environment

Person Specification:

Experience:

• Previous GP administrative experience at least 12 months, including scanning, emails, prescriptions, referrals, summarizing and patient registration/deduction
• Minimum 12 months experience as a GP receptionist

Qualifications:

• Minimum educational requirement, GCSE English C and maths C.
• Strong IT and telephone skills

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.