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- Tasks: Coordinate outpatient services and manage bookings for various health specialties.
- Company: Dynamic healthcare provider serving Shropshire, Telford, and Wales.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be the vital link in patient care and make a difference in healthcare delivery.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Join a collaborative team with diverse roles and career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Admin and Booking Co-ordinators work across Therapies and MSST providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out of area patients. The services are provided by range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. The services are delivered in locations across the county and include MSK, Womens Health, Paediatrics Rheumatology, Neurology, Orthopaedics, MCSI.
Responsibilities
- Work across numerous systems to provide a Shropshire wide service, including ERS, RIO, Apollo; referrals and queries are managed in line with service standards.
- Provide a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.
- Manage delegated responsibility in operating a partial or full booking process, receiving paper and electronic referrals for Outpatient specialties.
- Lead responsibility for clinic management for a group of Clinicians/Specialises.
- Provide cross cover to other Specialties in the absence of colleagues.
- Co-ordinate the outpatient pathway from the ERS, through discharge or PIFU, ensuring appointments are booked according to relevant protocols and MSST handbook booking policies and procedures.
- Contribute to the efficient and effective running of all designated clinics.
- Establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff.
- Maintain multiple clear and robust waiting lists, monitor clinic capacity to treat all patients on the waiting list, and in collaboration with the MSST referral centre.
- Work closely with Team Leaders and the Business Manager/Assistant Manager and Service Manager.
- Deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing essential support service in relation to Therapy Services and MSST Level 3.
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Admin and Booking Coordinator employer: The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Contact Detail:
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin and Booking Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in admin and booking coordination.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Admin and Booking Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Admin and Booking Coordinator role. Highlight relevant experience in managing bookings, working with various systems, and providing excellent patient care. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively with patients and colleagues. This role requires a patient-focused approach, so let us know how you've successfully managed enquiries or built relationships in previous roles.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, make sure to double-check for any errors and ensure all information is accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like ERS, RIO, and Apollo. Being able to discuss how you've used similar systems or your willingness to learn will show that you're ready to hit the ground running.
✨Patient-Focused Mindset
Since this role is all about providing a patient-focused service, think of examples from your past experiences where you’ve gone above and beyond for a customer or client. This will demonstrate your commitment to patient care.
✨Communication is Key
You’ll need to establish good working relationships with various staff and clinicians. Prepare to talk about how you’ve effectively communicated in previous roles, especially in busy environments. Highlight any experience you have in coordinating between different teams.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to booking processes or managing waiting lists. Practice your responses to these scenarios, focusing on how you would ensure efficiency and maintain patient satisfaction.
