At a Glance
- Tasks: Welcome guests and assist with check-in/check-out while providing top-notch service.
- Company: Join a vibrant hotel team in the stunning Lake District.
- Benefits: Enjoy discounted stays, food, and a pension scheme.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 28066 £ per year.
Position: Guest Service Assistant – Front‑of‑House Team Member
Location: Bowness-on-Windermere, Lake District
Key Responsibilities:
- Greet and welcome guests warmly upon arrival and departure
- Assist guests with check‑in and check‑out procedures efficiently
- Provide information about hotel facilities, services, and local attractions
- Respond promptly to guest enquiries, requests, and complaints with professionalism
- Handle reservations, cancellations, and guest account updates as required
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Maintain accurate guest records and ensure confidentiality
- Support the front desk team during busy periods or staff shortages
- Uphold hotel standards of hospitality, appearance, and service at all times
Our Values:
- Transparency | We ensure clarity in communication so that there are no surprises
- Ownership | We think and perform like owners
- Driven | We have a constant desire for improvement
- Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits:
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
Guest Service Assistant in Windermere employer: The Ro Hotel
The Ro Hotel is an exceptional employer that values creativity and quality in its culinary team, offering a vibrant work culture where early risers can thrive. With opportunities for professional growth and development, our chefs enjoy a supportive environment that encourages innovation while serving delicious breakfast dishes to our guests. Located in a bustling area, we provide unique perks and a chance to be part of a dedicated team committed to excellence in hospitality.
We think you need these skills to ace Guest Service Assistant in Windermere
Customer Service Skills
Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Teamwork
Adaptability
