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- Tasks: Be the friendly face of our GP practice, managing appointments and helping patients navigate services.
- Company: Join The Riverside Practice, a well-established GP practice in Cambridgeshire.
- Benefits: Flexible shifts, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and previous healthcare experience preferred.
- Other info: Dynamic team atmosphere with a focus on patient-centred care.
The predicted salary is between 24000 - 36000 £ per year.
Location: The Riverside Practice
Hours: 37.5 hours per week
Work Pattern: Flexible shifts between 7:30am - 6:30pm, Monday to Friday
About the Role:
We are looking for a friendly, organised, and professional Receptionist / Care Navigator to join our GP practice. You will be the first point of contact for patients both in person and electronically, managing appointments, handling enquiries, and helping patients access the right service.
Main duties of the job:
- Care navigate patients to the correct service or clinician, including external referrals.
- Manage appointments, register new and temporary patients, and organise home visits.
- Process prescriptions, patient results, and specimens accurately.
- Open and close the practice, ensuring premises are secure.
- Carry out a range of administrative tasks, including emails, AccRux tasks, and supporting the wider team.
- Attend team meetings and mandatory training, contributing to continuous improvement.
- Excellent communication skills, face-to-face and electronically.
- Strong organisational skills, able to prioritise your own workload and support the team.
- Ability to work methodically, accurately, and independently.
- Professional, approachable, and patient-focused.
- Flexible with shift patterns, including covering extra shifts at short notice.
- Understanding of safeguarding children and vulnerable adults.
- Maintain confidentiality at all times.
- SystmOne or similar clinical systems.
- Previous GP practice or healthcare experience.
About us:
The Riverside Practice, located at 23 Marylebone Road, March, Cambridgeshire PE15 8BG, is a well-established GP Practice serving a broad patient population in the Fenland area. As part of the wider health community, the practice works within the Fenland PCN comprising of 4 surgeries within the March area, and is committed to delivering modern, patient-centred NHS services.
Our Team & Management:
At the heart of the practice is a strong, multidisciplinary team including GP partners and salaried doctors who bring broad experience and local knowledge. The clinical team is supported by Advanced Nurse Practitioners, Clinical Pharmacist, Practice Nurses, Healthcare Assistants, GP assistant and Phlebotomists providing a wide range of clinical and preventative care services. The practice also benefits from PCN colleagues such as paramedics and social prescribers and pharmacists enhancing our ability to manage acute, complex and long-term conditions. A dedicated practice management team, led by the Practice Manager ensures smooth day-to-day running of the service. Supporting this is our patient-facing reception, secretarial and prescription and workflow teams all committed to providing excellent patient care.
Job Summary:
The Receptionist/Care Navigator plays a key role in delivering a high standard of front-of-house and administrative support within the Practice. This includes greeting and assisting patients both in person and through electronic communication, managing appointments, handling enquiries, and ensuring the smooth day-to-day running of reception services. The role requires excellent communication and organisational skills to care navigate patients to the most appropriate service, maintain accurate records, and provide efficient administrative support.
- Using your own judgment and communication skills care navigate patients to the correct service or clinician or external service.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Register new and temporary patients.
- Organising home visits as necessary.
- Advise patients of relevant charges for private (non NHS) services.
Reception/Care Navigator in March employer: The Riverside Practice
Contact Detail:
The Riverside Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Care Navigator in March
✨Tip Number 1
Get to know the practice! Research The Riverside Practice and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and the community they serve.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on how your skills align with the role of Receptionist/Care Navigator, especially your communication and organisational skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey that you’re ready to represent the practice and provide excellent patient care.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Reception/Care Navigator in March
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who fits in with our team at The Riverside Practice.
Tailor Your Application: Make sure to tailor your application to the Reception/Care Navigator role. Highlight your relevant experience, especially in managing appointments and handling enquiries. This will show us that you understand what the job entails and how you can contribute.
Showcase Your Skills: We love seeing strong communication and organisational skills! In your application, give examples of how you've used these skills in previous roles. Whether it’s dealing with patients or managing administrative tasks, let us know how you’ve excelled.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our practice there. We can’t wait to hear from you!
How to prepare for a job interview at The Riverside Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Care Navigator. Familiarise yourself with the key duties mentioned in the job description, such as managing appointments and care navigating patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As the first point of contact for patients, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether face-to-face or electronically. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Being organised is key in this role. Think of specific instances where you've successfully managed multiple tasks or prioritised your workload. You might want to mention any experience with clinical systems like SystmOne, as this could set you apart from other candidates.
✨Be Patient-Focused
The Riverside Practice values patient care above all. During your interview, share your passion for helping others and any relevant experiences that highlight your patient-focused approach. This could include volunteering or previous roles in healthcare settings where you’ve made a positive impact on patients' experiences.