Deputy Manager (Care) in Washington

Contract Type: Permanent

Salary: £37,113.94 per annum

Working Hours: Full time 37.5 hours per week

Working Pattern: Monday–Sunday 9am‑5pm with alternate weekends

Location: Willowbrook, Washington

Role Overview

You will provide motivational leadership to empower and engage your team to deliver an outstanding service with compassion and respect, putting customers first and treating them with dignity while ensuring that essential CQC standards of quality and safety are achieved at all times.

Key Responsibilities

• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Work together to set expectations and performance targets.
• Hold regular one-to-one sessions to reflect on achievements, performance and support individual personal wellbeing.
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Embrace reflective practice techniques so the team can learn from their experiences.
• Recognise, praise and acknowledge achievements of colleagues and team.
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
• Manage the service as per CQC and contractual requirements.
• Assist in reviewing contract performance annually, to ensure excellent outcomes are delivered for customers.
• Promote and implement care policies and procedures to ensure your team are effective and delivering a safe service at all times.
• Advise all relevant stakeholders of any changes to policies and procedures.
• Participate in the setting and management of service budgets, monitor spend by accessing the finance system and report any budget variances to the budget holder.
• Meet Riverside performance targets.
• Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively.
• Recruit great people for your team, sourcing and engaging relief or agency workers as and when required.
• Devise, plan and deliver comprehensive induction and continuous development plans for your team.
• Implement and manage a robust medication procedure in line with national Safe Handling of Medication guidelines, overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.
• Be responsible for cash handling, ordering goods, administration of monthly timesheets and raising and approving invoices, ensuring accurate record keeping.
• Produce reports and other written documentation as required to support contract delivery.
• Ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting risks and putting in control measures.
• Work with customers and colleagues to deliver the objectives within Riverside’s corporate plan.
• Actively build positive relationships with all key stakeholders by attending forums, task groups and networking events to promote and position Riverside as the preferred provider in the area.
• Assist with repairs and liaise with contractors when required.
• Monitor any welfare checks of customer rooms are being carried out, if required.
• Assist with the re-letting of properties.
• Assist with the rental income service in coordination of the Income and Administration Officers to minimise losses.
• Lead your team to provide a person-centred service for customers in line with our psychologically and trauma-informed approach.
• Assess customers’ and potential customers’ care and support needs in consultation with relevant agencies.
• Monitor and evaluate customers’ welfare needs, maintain regular contact with customers as and when required and respond to emergency situations.
• Handle complaints, ensuring customers or their representatives are kept up-to-date with progress and encourage a culture of continuous improvement.
• Involve and engage customers and take their views into account in the design and delivery of all aspects of the service, including encouraging participation in internal audits.
• Work with your team to continuously identify and engage with community partners, promoting multi-disciplinary working to enhance the service for customers.
• You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and participating in an on-call and weekend rota.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• Ensure customers are safe at all times – carrying out all duties within Riverside’s Policy & Procedure framework (e.g., health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
• Deliver your role in line with Riverside company values – "Our Riverside Way".
• Participate in team meetings and attend regular supervisions and reflective practice sessions.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Benefits

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Additional Information

There may be a requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. You will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person Specification

Essential Knowledge & Experience

• Experience of working within a CQC registered supported living or extra care services environment.
• Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve results.
• Be a resilient team player with a caring, empathic, supportive and flexible can‑do attitude.
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and deliver improvements.
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of a CQC registered service.
• Competent IT skills.
• Experience producing reports, statutory submissions and other communications and analysing key outcomes data to understand and drive service improvements.

Desirable

• Health & Social Care qualification or accredited equivalent and evidence of continuing professional development.
• Financial experience or previous budgetary responsibility.
• Previous experience of managing contracts, achieving KPIs, managing compliance.