At a Glance
- Tasks: Support vulnerable individuals in rebuilding their lives through guidance and practical assistance.
- Company: Join a compassionate organisation dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a real impact by helping others while developing your skills in a rewarding environment.
- Qualifications: Experience with vulnerable people and a caring, resilient attitude are essential.
The predicted salary is between 28031 - 28031 € per year.
Contract Type: Fixed Term – ending 31/03/2027
Salary: £28,031.56 per annum
Working Hours: Full Time – 37.5 hours per week
Working Pattern: Monday to Sunday, rolling rota to include early starts and weekends. 5.30am-3pm
Location: Marsh Way House, Wakefield
The difference you will make as a Support Worker: You will be working from one of our supported services providing support to customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. You will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About you: We are looking for someone with:
- A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Role Profile:
- Deliver a support service
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
Other Duties:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- You will be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Essential Knowledge & Experience:
- A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of delivering structured support and risk management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable:
- Knowledge of Psychological or Trauma Informed approaches to support.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Knowledge of current benefit systems.
- Experience of working in a care and support environment.
Support Worker (Outreach) in Wakefield employer: The Riverside Group
At Riverside, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our staff to make a real difference in the lives of vulnerable individuals. Located in Wakefield, our team enjoys comprehensive training and development opportunities, ensuring personal and professional growth while working collaboratively to provide essential support services. With a focus on resilience and empathy, we foster an environment where every employee can thrive and contribute meaningfully to their community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker (Outreach) in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on a Support Worker role that’s perfect for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common questions your way, especially those about working with vulnerable people. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, share your experiences and why you care about supporting others. Authenticity goes a long way in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Support Worker (Outreach) in Wakefield
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see how much you care about supporting vulnerable people and making a difference in their lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially working with vulnerable individuals or in challenging environments. We love seeing how your background aligns with the role of a Support Worker.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Make sure you understand the role of a Support Worker and the specific challenges faced by vulnerable individuals. Familiarise yourself with the key responsibilities mentioned in the job description, like connecting customers with support agencies and managing their needs.
✨Show Your Empathy
During the interview, share personal experiences or examples that demonstrate your empathy and understanding of the barriers faced by vulnerable groups. This will help the interviewers see your genuine passion for the role and your ability to connect with those you’ll be supporting.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to resolve challenging situations. Think about how you would handle conflicts or sensitive issues while balancing the needs of individuals with safety responsibilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Flexibility
Since the role requires flexible working hours and travel, be ready to discuss your availability and willingness to adapt. Mention any previous experiences where you successfully managed changing schedules or worked outside of typical hours, showcasing your can-do attitude.
