At a Glance
- Tasks: Support vulnerable individuals in rebuilding their lives through guidance and practical assistance.
- Company: Join a compassionate organisation dedicated to empowering those in need.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience with vulnerable groups and a caring, resilient attitude are essential.
The predicted salary is between 28031 - 28031 £ per year.
Contract Type: Fixed Term – ending 31/03/2027
Salary: £28,031.56 per annum
Working Hours: Full Time – 37.5 hours per week
Working Pattern: Monday to Sunday, rolling rota to include early starts and weekends. 5.30am-3pm
Location: Marsh Way House, Wakefield
The difference you will make as a Support Worker:
You will be working from one of our supported services providing support to customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. You will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About you:
- A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Role Profile:
- Deliver a support service
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
Other Duties:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- You will be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Essential Knowledge & Experience:
- A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of delivering structured support and risk management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable:
- Knowledge of Psychological or Trauma Informed approaches to support.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Knowledge of current benefit systems.
- Experience of working in a care and support environment.
Outreach Support Worker: Housing & Empowerment in Wakefield employer: The Riverside Group
As an Outreach Support Worker at Marsh Way House in Wakefield, you will join a compassionate team dedicated to empowering vulnerable individuals and making a tangible difference in their lives. Our supportive work culture prioritises employee well-being and professional growth, offering ongoing training and development opportunities to enhance your skills. With a focus on resilience and empathy, we provide a rewarding environment where you can thrive while helping others rebuild their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Support Worker: Housing & Empowerment in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with potential employers, let your enthusiasm for helping vulnerable people shine through. Share personal stories or experiences that highlight your empathy and resilience.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenging situations with clients. Practise your responses so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outreach Support Worker: Housing & Empowerment in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with vulnerable people and any relevant skills. We want to see how you connect with the role of Support Worker, so don’t hold back on sharing your personal experiences or insights!
Showcase Your Empathy:In your written application, let us know about times when you've demonstrated empathy and resilience. This role is all about supporting others, so we’re keen to see how you’ve made a difference in similar situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and motivations for applying.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Outreach Support Worker inside out. Familiarise yourself with the key responsibilities, like connecting customers with support agencies and managing their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Your Experiences
Be ready to discuss your past experiences working with vulnerable people. Whether it's through professional roles or personal experiences, share specific examples that highlight your empathy, resilience, and ability to handle challenging situations. This will demonstrate your suitability for the role.
✨Showcase Your Team Spirit
As a Support Worker, teamwork is crucial. Prepare to talk about how you've collaborated with others in previous roles. Highlight instances where you’ve contributed to a team’s success or supported colleagues, as this will show that you can work well within their team dynamic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the support systems in place for staff, training opportunities, or how they measure success in the role. This shows that you’re engaged and thinking about how you can contribute to their mission.
