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- Tasks: Lead a team to deliver quality housing services and empower staff.
- Company: Join Riverside, a leading not-for-profit housing association with a mission.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in line management and knowledge of housing issues required.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Contract Type: Permanent
Salary: £36,471.55 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday – Friday, Hybrid
Location: RSI Housing Management Service, London
Responsibilities
- Play an integral role in ensuring the delivery of a quality service which reflects best practice and adheres to all relevant legislation, policies, procedures and performance standards.
- Provide effective line management of support staff within the service, including daily supervision, monitor team performance, rota scheduling and monitoring of targets.
- Ensure regular team meetings are held, and staff are informed about the organisation’s strategic goals.
- Hold day to day responsibility for rota cover and staff deployment.
- Ensure that all staff receive appropriate induction, training and development opportunities, and participate in staff training as required.
- Performance management including setting targets, monitoring and taking action to address any performance issues.
- Empower staff to take responsibility and work in a way that is imaginative and responsive to customer needs.
- Facilitate and encourage effective customer participation, consultation and feedback within the service.
- Ensure the implementation of the support database and that appropriate records are kept; ensure staff adhere to all policies and procedures.
- Develop and maintain positive links with local statutory and independent sector services.
- Participate in the management on call rota and carry out regular audits of service provision.
- Liaise effectively with partner agencies and stakeholders to ensure referrals, assessment issues are dealt with in a timely fashion, and service utilisation is maximised.
- Ensure the implementation of the One Support Medication Management policy and standards, where applicable.
About You
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.
Qualifications and Experience
- Essential
- Effective line management experience
- Experience of producing performance indicators that measure business activities for senior executives
- Knowledge and understanding of up-to-date legislation and government frameworks relevant to the customer group
- Sound knowledge and understanding of issues affecting individuals relevant to the customer group
- Good knowledge of safeguarding procedures for adults and children
- Knowledge of resettlement and housing issues for people with support needs including welfare benefits
- Experience of working within an assessment and support planning process relevant to the customer group
- Good organisation skills and ability to prioritise workload
- Strong IT skills including use of Microsoft packages such as Word
- Ability to communicate effectively in writing including preparation of letters, reports and file notes
- Ability to monitor service quality
- Professional Qualifications
- Management qualification or other relevant professional qualification
- Desirable
- Staff management experience
- Experience of working within an assessment and support planning process relevant to the customer group
- Experience of promoting diversity and participation
- Experience of fostering and maintaining relations internally and externally
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
This role is responsible for:
- Provide line management, supervision and appraisal to Support staff within the service.
- Ensure regular team meetings are held, and staff are informed about the organisation’s strategic goals.
- Hold day to day responsibility for rota cover and staff deployment.
- Ensure that all staff receive appropriate induction, training and development opportunities. To participate in the training of staff as required.
- Performance management including setting targets, monitoring and taking action to address any performance issues.
- Ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers.
- Facilitate and encourage effective customer participation, consultation and feedback within the service.
- Ensure the implementation of the support database and that appropriate records are kept.
- Ensure that staff adhere to all policies and procedures.
- Develop and maintain positive links with local statutory and independent sector services.
- Participate in the management on call rota.
- Carry out regular audits of service provision.
- Liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised.
- Ensure the implementation of the One Support Medication Management policy and standards, where applicable.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Team Manager employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Manager role at Riverside. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Riverside's values and recent projects. Think about how your experience aligns with their mission of enhancing everyday lives. Practise answering common interview questions, but also be ready to share your unique story.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've effectively managed teams and improved performance. Use metrics if you can – numbers speak volumes and show you mean business!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Team Manager role. Highlight your line management experience and any relevant qualifications to show us you’re the perfect fit!
Showcase Your Communication Skills: Since effective communication is key in this role, ensure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Demonstrate Your Understanding of the Sector: We love candidates who understand the challenges and legislation surrounding housing and support services. Share your knowledge about safeguarding procedures and resettlement issues to impress us!
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications early if we find the right candidate, so get your application in through our website as soon as you can!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Make sure you brush up on the latest legislation and government frameworks relevant to the customer group. Being able to discuss these confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of your effective line management experience. Think about times when you've successfully supervised a team, set performance targets, or handled performance issues. This will demonstrate your capability to lead and inspire others.
✨Engage with Their Values
Riverside values teamwork and inclusivity, so be ready to share how you embody these principles. Discuss your experiences in promoting diversity and participation, and how you’ve empowered staff to take responsibility in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation’s strategic goals and how the team manager role contributes to them. This shows that you’re not only interested in the position but also in the bigger picture of the company’s mission.
