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- Tasks: Support vulnerable individuals in rebuilding their lives and achieving independence.
- Company: Riverside, a leading housing association dedicated to community support.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a rewarding environment.
- Qualifications: Experience with vulnerable groups and a caring, resilient attitude.
- Other info: Join a diverse team committed to inclusivity and personal development.
The predicted salary is between 26549 - 27722 £ per year.
Job Title
Support Worker – Female Only
Contract Type
Permanent
Salary
£26,549.63 Per Annum (£27,722.51 Per Annum after 18 months successful performance)
Working Hours
37.5 Hours per week
Working Pattern
5 week rolling rota covering 7.5 hour shifts from 7.30am-10.00pm, including some weekend working.
Location
The Beeches, Fallowfield, Manchester
Overview
Based in Fallowfield, Manchester, The Beeches is a 24 hour service providing short term supported housing for 22 women aged 18-25 who are experiencing homelessness. The women’s service also includes Stopover a 10 bed project nearby, staffed 9-5. The post is primarily based at The Beeches but also includes some shift cover at Stopover if required. The Beeches operates a rota system and includes some weekend and bank holiday working.
Why Apply?
We are looking for a passionate and enthusiastic team player to join our dedicated staff team. All of our customers should demonstrate a motivation and commitment to engage in our support service and work towards developing independent living skills and employment during their stay.
Role Profile
- Lead on co‑producing bespoke support and move‑on plans involving key stakeholders.
- Organise and carry out regular planned reviews of support and risk plans or follow incidents/significant changes in a customer’s circumstances.
- Engage customers to meet agreed outcomes and develop life skills.
- Assist customers with day‑to‑day support and tenancy‑related matters.
- Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities.
- Signpost customers to appropriate external support services, including food banks and community resources.
- Support customers to be ‘tenancy ready’ to enable successful move on.
- Support customers to be financially independent through budgeting plans and maximising income.
- Support and monitor customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
- Empower customers to move towards self‑management of their medication by following the medication procedure.
- Lead on support initiatives including Group Work.
- Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately.
- Record and update clear, factual, accurate, strengths‑based customer information on the local or appropriate digital platform.
Service Delivery
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy‑related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day‑to‑day administration and operational duties.
Other Information
- Required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- Required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times – carrying out all duties within Riverside’s policy and procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling.
- Deliver the role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable safe delivery of the role.
- From time to time additional duties may be undertaken in consultation with the Line Manager.
Person Specification
Essential
- Female only.
- Understanding of barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience delivering structured support and risk management.
- Team player with a caring, empathetic, flexible and resilient can‑do attitude.
- Previous experience in positively resolving incidents.
- Demonstrated initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (reporting and communication).
Desirable
- Knowledge of Psychological or Trauma Informed approaches to support.
- Experience working in challenging environments, able to plan, prioritise and organise tasks to achieve results.
- Knowledge of current benefit systems.
- Experience working in a care and support environment.
Contact
For an informal chat please contact Janet Wilkinson (07976 093 310) (Wed to Fri) or Steph Egan Wiper (Mon to Wed) 07876 817537.
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Support Worker - Female Only employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Female Only
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Riverside and understand their values. Think about how your experiences align with their mission to support vulnerable people. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your skills and experiences related to supporting customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Worker - Female Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Worker role. Highlight any relevant experience working with vulnerable people and your understanding of their needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for supporting others and how your values align with Riverside's mission. Be genuine and let your personality come through.
Showcase Your Resilience: In your application, mention specific examples where you've demonstrated resilience and empathy. This role can be tough, so showing you can handle challenges will set you apart.
Apply Early!: Don’t wait until the last minute to submit your application. We may close applications early if we find the right candidate, so get your CV and cover letter in as soon as you can through our website!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their work in supporting vulnerable communities. This will help you connect your personal experiences and skills to what they’re looking for.
✨Show Empathy and Resilience
As a Support Worker, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for vulnerable individuals. Highlight how you’ve handled tough situations with resilience and a positive attitude.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of specific instances where you’ve had to manage risks or support someone through a challenging time. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the team. This shows your genuine interest in the position and helps you gauge if Riverside is the right fit for you. Consider asking about their approach to supporting staff wellbeing.
