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- Tasks: Support vulnerable individuals in their daily lives and help them access essential services.
- Company: Riverside, a leading not-for-profit housing association with a mission to transform lives.
- Benefits: Competitive salary, flexible working options, and investment in your personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in support roles, strong communication skills, and a passion for helping others.
- Other info: Join a friendly team dedicated to high-quality support and community engagement.
The predicted salary is between 28505 - 28505 £ per year.
Job Title:Support Officer
Contract Type:Permanent
Salary:£28,505.08 per annum
Working Hours:37.5 hours per week, full time
Working Pattern:Sunday to Monday shift pattern, 8-4, 12-8, 2-10
Location:Honor Lea, Lewisham
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’tmeet all the essential criteria on the job description.
The difference you will make as aSupport Officer
You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Some of your responsibilities will include:
- Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
- Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
- Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
- Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
- Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
- Ensuring that key performance targets are met and that all customer records are up to date.
About you
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.
We are looking for someone with:
- Experience of working with vulnerable people with a range of needs in a support capacity
- A genuine passion for working with people and be able to travel
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent team working skills with a creative flair and ability to think outside of the box
- Housing sector knowledge including housing benefit applications
- Strong IT and social media skills to manage and maintain administration and recording systems
Why Riverside?
One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
- Work on a rota basis, including out of office hours where necessary
- Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
- Carry out assessment to identify and prioritise needs
- Use SMART goal planning to provide needs led holistic support
- Develop and maintain positive links with key stakeholders
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
- Where required, administer medication & ensure appropriate records are maintained
- Ensure that the service complies with our standing orders & financial regulations
- Adhere to confidentiality policies
- Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
- Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
- Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPS IT system
- Make full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc.
- Where appropriate, complete all tasks to meet targets towards minimising voids
- In accommodation based services, liaise closely with the Housing Management Team to identifyproblems with Housing Benefit payments, review rent collection and address other tenancy-related matter
- Support customers to develop the necessary skills to live independently, and to access training, education and work
Person Specification
- Good interpersonal skills
- Good level of IT skills and literacy
- Knowledge of the Housing Sector
- Experience of providing support to others in a work, voluntary or personal capacity
- A practical solution focussed approach to problem solving
- Ability to work flexibly and in a busy environment
- Knowledge and understanding of up to date legislation, government frameworks relevant to the customer group
- Understanding of safeguarding children and adults
- Demonstrable experience of working with vulnerable adults
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
- Experience of promoting Equality & Diversity
- Strong time management skills and ability to prioritise workload
- Ability to communicate effectively in writing including the preparation of letters reports & file notes
- Ability to contribute to effective team working
- IT skills including use of Microsoft packages such as Word
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
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Support Officer employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer
✨Tip Number 1
Get to know the company! Research Riverside and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to support roles. Think about your experiences and how they align with the responsibilities of a Support Officer at Riverside.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Officer role. Highlight any relevant experience working with vulnerable people and your ability to engage with them effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting others and how you align with Riverside's values. Be genuine and let your personality come through.
Showcase Your Team Spirit: We love teamwork at Riverside! In your application, mention examples of how you've successfully collaborated with others in past roles. This will show us you're a great fit for our friendly team.
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications early if we find the right candidate, so get your CV and cover letter in as soon as you can through our website!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their services, especially those related to supported housing. This will show your genuine interest in the role and help you connect your experience with what they do.
✨Showcase Your Experience
Prepare specific examples from your past work or volunteer experiences where you've successfully supported vulnerable individuals. Highlight your communication skills and how you've built trust with customers, as this is crucial for a Support Officer.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the challenges faced in the role, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Yourself
Riverside values authenticity and diversity, so don’t be afraid to let your personality shine through. Share your passion for helping others and your commitment to making a difference. A friendly and engaged attitude can go a long way in making a positive impression.
