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For Companies At a Glance
- Tasks: Support customers in living independently and fulfilling their potential.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy flexible working, personal development opportunities, and a supportive team environment.
- Why this job: Make a positive impact on people's lives while gaining valuable experience.
- Qualifications: Team player with empathy, communication skills, and basic IT knowledge.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
The predicted salary is between 25673 - 25673 ÂŁ per year.
Overview
Job Title: Support Assistant
Contract Type: Permanent
Salary: ÂŁ25,673.65 per annum
Working Hours: 37.5 hours per week
Working Pattern: 5 days a week including weekends and bank holidays
Location: Laurel Court, Huddersfield
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\\\’t meet all the essential criteria on the job description.
The difference you will make as a Support Assistant (Care)
You will empower our customers to live independent, fulfilling and dignified lives in our Independent Living services, by accommodating adults who require support with their Mental Health and those with Learning Disabilities.
About you
We are looking for someone with:
- Experience of working in a team, able to communicate positively with other people
- Experience of supporting vulnerable and diverse groups of customers to live independently including personal care
- Team player with a caring, empathetic and flexible attitude
- Awareness of CQC standards
- Basic IT and admin skills
- Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working
Why Riverside?
At Riverside, we\\u2019re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we\\u2019ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you\\u2019ll enjoy:
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
- Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.
- Recognise and identify each individual customer’s needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do by:
- Inspire and motivate customers to develop life skills, independence and emotional well-being by:
- Recognising and engaging customers in activities that they show passion or interest in
- Supporting customers to attend community and social activities
- Supporting customers to participate in educational activities.
- Working with customers to seek employment or volunteering opportunities for their personal development.
- Encouraging and enabling customers to communicate and interact with other people to build and develop relationships.
- Supporting and monitoring customers’ emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.
Other Information
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
- Experience of working in a team and communicating positively with other people.
- Experience of being able to organise tasks whilst supporting people and plan accordingly
- Be a team player with a caring, empathetic, flexible attitude and demonstrate a resilient, can-do attitude.
- Able to use initiative and have confidence to make and act on decisions.
- Basic administrative & IT skills.
- Awareness of CQC standards.
- Experience of providing direct care to a vulnerable and diverse group of customers.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
- Locations Huddersfield, Kirklees, United Kingdom
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Support Assistant employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Riverside. Understand their values and mission, especially how they support independent living. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Support Assistant, especially your teamwork and empathy skills.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've supported vulnerable groups in the past. Highlight your caring attitude and flexibility, as these are key traits for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can help you stand out from other candidates.
We think you need these skills to ace Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Assistant role. Highlight any relevant experience you have in supporting vulnerable groups and working in a team. We want to see how your skills align with our values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how you can contribute to Riverside. Keep it personal and engaging – we love to see your personality come through!
Showcase Your Flexibility: Since the role requires flexibility, mention any previous experiences where you've adapted to changing circumstances or worked outside of normal hours. This will show us that you're ready to meet our customers' needs!
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications early if we find the right candidate. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their approach to supporting vulnerable groups and how they empower customers to live independently. This will show your genuine interest in the role and help you connect your experiences to their needs.
✨Showcase Your Empathy
As a Support Assistant, empathy is key. Prepare examples from your past experiences where you've supported individuals, especially those facing challenges. Highlight how you approached these situations with care and understanding, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like supporting a customer with mental health issues or managing personal care tasks. Think through potential scenarios beforehand and outline your thought process on how you'd ensure the customer's dignity and independence.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Riverside is the right fit for you.
