At a Glance
- Tasks: Coordinate stock condition inspections and manage customer communications effectively.
- Company: Join Riverside, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Opportunities for continuous learning and career advancement await you.
- Why this job: Make a real difference in housing quality while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 32833 - 40000 £ per year.
Contract Type: Permanent
Salary: £24,841.47 Per Annum (£27,565.55 achieved after 12 months of successful performance)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool or Central (Leicester, Derby, Stoke)
Responsibilities
- Act as the key point of contact for customers regarding stock condition inspections and associated repairs.
- Provide clear, timely and professional communication, managing expectations throughout the process.
- Respond to customer enquiries, concerns and access issues, escalating where appropriate.
- Accurately log stock‑condition‑related repairs and follow‑on works in line with agreed procedures.
- Coordinate and schedule appointments for surveys, inspections and repairs.
- Track repairs from identification through to completion, escalating delays, risks or quality concerns.
- Maintain repairs logs, stock condition outcomes, post-inspection records and contractor updates.
- Ensure systems are kept up to date to support compliance and audit requirements.
- Identify trends or recurring issues to support service improvement.
- Liaise with contractors to support scheduling and completion of works.
- Work collaboratively with Repairs, Asset, Compliance and Finance teams.
- Escalate issues requiring management intervention.
- Contribute to continuous improvement of customer contact and stock condition processes.
- Maintain and improve knowledge and skills relevant to the role.
- Undertake other duties commensurate with the role to support the wider team.
- Work flexibly to meet customer and business needs.
- Undertake regular training and continuous professional development.
- Additional duties of an equivalent nature may be required in consultation with your Line Manager.
Qualifications
Essential
- Experience of customer contact and scheduling within a repairs or housing environment.
- Experience of logging, tracking and maintaining accurate records.
- Strong IT skills including Microsoft Excel, Word and Outlook.
- Excellent organisational skills and attention to detail.
- Strong communication skills and ability to work collaboratively.
Desirable
- Experience within social housing repairs or asset services.
- Understanding of stock condition or housing quality standards.
- Relevant qualification such as CIH or Business Administration.
Benefits
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity & Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Stock Condition Coordinator employer: The Riverside Group
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With competitive pay, generous benefits including 28 days of holiday, and flexible working options, employees are empowered to thrive in their roles while making a meaningful impact in the community. Located in vibrant cities like Liverpool and Leicester, Riverside fosters collaboration and innovation, ensuring that every team member feels valued and heard.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Condition Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Riverside Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Riverside Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Stock Condition Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Riverside Group:Your cover letter is your chance to shine! Tell us why you want to work at The Riverside Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Riverside Group!
How to prepare for a job interview at The Riverside Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
