Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead resource planning and management in a dynamic contact centre environment.
- Company: The Riverside Group, a passionate organisation focused on social housing.
- Benefits: Competitive pay, flexible working options, and a robust pension plan.
- Other info: Join a supportive team dedicated to positive social impact.
- Why this job: Make a real difference in social housing while optimising service performance.
- Qualifications: Senior level experience with CCaaS platforms and strong forecasting skills.
The predicted salary is between 40000 - 50000 £ per year.
The Riverside Group in Liverpool seeks a Resource & Capacity Manager responsible for leading resource planning and management in a contact centre environment. The role requires senior level experience and knowledge of CCaaS platforms, with responsibilities including forecasting demand and optimizing service performance.
Benefits include competitive pay, flexible working options, and a robust pension plan. Applications are welcome from individuals with a passion for making a difference in social housing.
Resource & Capacity Planner – CCaaS & Forecasting employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource & Capacity Planner – CCaaS & Forecasting
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at The Riverside Group or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your CCaaS knowledge. Make sure you can discuss how you've optimised service performance in the past. We want to see you shine and show how you can make a difference!
✨Tip Number 3
Show your passion for social housing during your conversations. The Riverside Group values candidates who care about making a positive impact, so let that enthusiasm come through in every interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who are ready to take on exciting challenges.
We think you need these skills to ace Resource & Capacity Planner – CCaaS & Forecasting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with resource planning and CCaaS platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for social housing and how you can make a difference. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Forecasting Skills: Since forecasting demand is a key part of the role, include specific examples of how you've successfully forecasted in previous positions. We’re looking for concrete evidence of your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Riverside Group
✨Know Your CCaaS Inside Out
Make sure you brush up on your knowledge of CCaaS platforms before the interview. Be ready to discuss specific tools and technologies you've used, as well as how they can optimise service performance in a contact centre environment.
✨Forecasting is Key
Prepare to showcase your forecasting skills. Bring examples of how you've successfully predicted demand in previous roles and the impact it had on resource planning. This will demonstrate your ability to lead effectively in this position.
✨Show Your Passion for Social Housing
The Riverside Group values individuals who are passionate about making a difference. Be prepared to share why social housing matters to you and how your experience aligns with their mission. This personal touch can set you apart from other candidates.
✨Flexible Thinking
Since the role offers flexible working options, be ready to discuss how you adapt to changing circumstances. Share examples of how you've managed resources effectively under pressure or during unexpected changes in demand.