At a Glance
- Tasks: Provide care and support to customers, enhancing their health and wellbeing.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Earn £13.17 per hour with flexible hours and personal development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a positive impact in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals with strong communication skills and a team player attitude.
Job Title: Relief Worker
Salary: £13.17 per hour
Working Hours: As and when required
Location: Railway Road Project, Leigh
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\'t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Relief Worker
You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About you
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
- To assist customers with queries and support when needed in accordance with current best practices according to company policies and procedures, agreed standards, legislative requirements, safeguarding and relevant regulations. To provide a high quality, customer-oriented service and understand that all the actions should be customer-led.
- As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing.
- Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.
- Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication.
- Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities.
- To maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
- Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer.
- To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals.
- To ensure Confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person.
- Other further tasks such as general cleaning and security duties.
- Undertake training and development as required.
Person specification
Essential
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.)
- Compassionate, patient, reliable and empathetic.
- Customer focused with excellent communication skills both written and verbal.
- Flexible and approachable with a positive attitude.
- Excellent team player who can work flexibly to meet business requirement.
- Basic literacy and numeracy skills.
- Knowledge of safeguarding adults at risk procedure.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Desirable
- Experience of working in a Care and Support environment.
- Understanding of regulations and legislation within the housing and social care profession.
- A relevant qualification e.g. NVQ or Diploma in Health and Social care.
Relief Worker in Leigh employer: The Riverside Group
At Riverside, we pride ourselves on being an exceptional employer that values diversity and invests in the personal development of our staff. As a Relief Worker based in Leigh, you will be part of a compassionate team dedicated to enhancing the lives of our customers, with flexible working hours and a supportive work culture that encourages growth and inclusivity. Join us in making a meaningful impact while enjoying a range of benefits and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Worker in Leigh
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at The Riverside Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from The Riverside Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like The Riverside Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at The Riverside Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Relief Worker in Leigh
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Riverside Group:Before hitting send, make sure to tailor your application specifically to The Riverside Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Riverside Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
