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For Companies At a Glance
- Tasks: Provide care and support to customers, enhancing their health and wellbeing.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Earn £13.17 per hour with flexible hours and personal development opportunities.
- Why this job: Make a positive impact in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals with strong communication skills and a team player attitude.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
Job Title: Relief Worker
Salary: £13.17 per hour
Working Hours: As and when required
Location: Railway Road, Leigh
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
The difference you will make as a Relief Worker
You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About you
We are looking for someone with:
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions
Deliver a support service
- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
- Assist in collating and submitting information returns on funding, health & safety, and performance
- Act as point of contact on the phone, reception, and deal with a range of enquiries
Other Information
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of working in a team and communicating positively with other people
- Experience of being able to organise tasks and plan accordingly whilst dealing with people
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Able to use initiative and have confidence to make decisions
- Basic administrative and IT skills maintain records
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs
- Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
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Relief Worker employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Worker
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the social care sector. A personal recommendation can go a long way in landing that Relief Worker role.
✨Tip Number 2
Be ready for anything! Since the job requires flexibility, make sure you’re prepared to discuss your availability during interviews. Show them you’re keen and ready to jump in whenever needed!
✨Tip Number 3
Brush up on your communication skills! Practice explaining your experiences with empathy and compassion. This will help you connect with the interviewers and demonstrate that you understand the importance of customer-led service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of Riverside’s mission to support communities.
We think you need these skills to ace Relief Worker
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about helping others.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences match what we're looking for. Use specific examples that show your compassion, patience, and communication skills – we love a good story!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and sweet – we want to get to know you without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at The Riverside Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Relief Worker role and its responsibilities. Familiarise yourself with Riverside's values and how they align with your own experiences in providing care and support to diverse individuals.
✨Showcase Your Empathy
During the interview, highlight your compassion and patience. Share specific examples from your past experiences where you've successfully supported individuals from various backgrounds, demonstrating your ability to connect and communicate effectively.
✨Flexibility is Key
Since the role requires covering shifts at short notice, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you had to be flexible and how you managed those situations.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about Riverside’s approach to customer care and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
