Registered Care Manager

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

We’re looking for an experienced and passionate Registered Care Manager to join our team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes.

The difference you will make as a Registered Care Manager

As the CQC Registered Manager, you will provide motivational leadership across a defined service area to empower and engage your team. You will oversee the delivery of a safe, caring, compassionate and outstanding service that meets CQC regulatory requirements. You will also be responsible for ensuring the service meets the highest operational standards and agreed performance targets enabling customers to thrive and lead fulfilled and dignified lives.

About you

• Be a Registered Care Manager managing a CQC regulated service
• Have experience of Extra Care or similar services (housing experience is desirable, but not essential)
• Be passionate, innovative and committed to delivering high quality care
• Be a confident, approachable leader and a real team player
• Have strong knowledge of safeguarding, quality governance and regulatory frameworks
• Lead with empathy, integrity and enthusiasm

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

As the CQC Registered Manager, you will provide motivational leadership across a defined service area to empower and engage your team. You will oversee the delivery of a safe, caring, compassionate and outstanding service that meets CQC regulatory requirements. You will also be responsible for ensuring the service meets the highest operational standards and agreed performance targets enabling customers to thrive and lead fulfilled and dignified lives.

Lead the team:

• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Clearly communicate expectations and performance targets for each service.
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing.
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Embrace reflective practice techniques so the team can learn from their experiences.
• Recognise, praise and acknowledge achievements of colleagues and team.
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
• Recruit great people, identifying succession opportunities and developing colleagues to reach their full potential.
• Ensure the service is effectively resourced and planned to deliver a colleague rota that covers all shifts effectively.
• Devise, plan and deliver a comprehensive induction and continuous development plans for your team.
• Lead your team to provide a person-centred service for customers in line with CQC standards - putting customers at the heart of everything we do so that they can lead independent, dignified and fulfilling lives.

Manage the service:

• Ensuring customers and colleagues are safe by consistently following Riverside’s Policy and Procedure framework at all times (e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling).
• Making sure that services maintain and record customer information on Riverside and relevant external IT systems, ensuring information is clear, accurate and strengths-based.
• Producing reports, financial information and other written documentation to support contract development and delivery, as required.
• Ensuring compliance with health & safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
• Taking overall responsibility for the housing management service within the area, working with asset and compliance colleagues to ensure properties are safe and that voids and repairs are managed appropriately.
• Leading the referral process to ensure that it is efficient and effective for customers and the purchasing authority.
• Ensuring rental income meets targets.
• Making sure a comprehensive tenancy sustainment service is available to all customers.
• Formulating, forecasting and managing budgets to ensure efficient use of resources.
• Making sure that the service works as part of internal and external multidisciplinary teams.

Strategy and development of services:

• Implement and maintain an effective quality assurance programme to promote best practice and continuous improvement.
• Contribute to the delivery of the Corporate Plan, ensuring corporate objectives are delivered in your area.
• Adapt the service appropriately to meet changing customer demand and needs.
• Implement and deliver a service review process to ensure continuous improvement.
• Ensure customers’ views are included in the development and delivery of services, by promoting the highest levels of customer consultation, communication and co-production.
• Build positive relationships with all key stakeholders by attending forums, groups and networking events to promote and position Riverside as the preferred provider in the area.
• Enrich our communities with activities, encouraging customers to embrace these opportunities.
• Participate in strategic planning and service development to ensure the improvement and growth of our services.

Other Information:

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• Deputise for other managers and be part of an on-call rota.
• Travel to different properties within the defined area as and when required.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework (e.g. health & safety, safeguarding, dignity at work, GDPR, opportunities, cash handling, etc.).
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflective practice sessions.
• From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.

Knowledge, Skills and Experience

Essential

• Experience of managing a service for the required customers group (older people, mental health, learning difficulties).
• Experience of communicating objectives and managing performance targets to achieve the desired expectations.
• Ability to identify, plan and prioritise tasks effectively.
• Be a team player with a caring, empathic, supportive and flexible with a resilient can-do attitude.
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.
• Meets the requirements of The Care Quality Commissions to act as a Registered Manager.
• Two years’ experience in a leadership or manager role within a registered setting.
• Experience of working with and managing a service for the customer group.

Desirable

• Level 5 Diploma in Leadership for Health & Social Care (Adults)
• Experience of being a CQC Registered Manager.
• Recognised formal care, support or housing qualification.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.