Property Services Planner/Scheduler

Contract Type: Permanent

Salary: £33,185.24 per annum

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

Location: London/Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as a Property Services Planner/Scheduler:

• As a Planner, you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

About you:

• Educated to GCSE (or equivalent) in English & maths.
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good time management, planning & organisational skills.
• Good on computerised systems.

Why Riverside?

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

Role Profile:

• Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders.
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Work with all team members including administrators, operatives, supervisors and sub-contractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
• The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff.
• This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff.
• Assist with the delivery of day-to-day service so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value.
• Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure.
• Gain appropriate sign off for expenditure and identify cost effective service delivery options to reduce cost.
• The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors.
• May occasionally oversee work of an apprentice and work as part of a team or alone.
• Working with some vulnerable service users / groups.
• Managing expectations of client and service users.
• Effective management of operative diaries and resource.
• Correct priority target assigned to work.

Other Duties:

The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non‑discriminatory practices in all aspects of work undertaken.

Person specification:

• Educated to GCSE (or equivalent) in English & maths.
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

• Team working
• Communication skills
• Organisational skills
• Decision making and problem solving.
• Negotiating skills
• People Management

About Us:

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Locations: London, London City of, United Kingdom